Legal Escalations Specialist, CS Operations

Brief info about Vinted

Our mission is to make second-hand the first choice, and we're looking for people who want to help us get there. Every day, we work together to help our members buy and sell pre-loved clothing and lifestyle items, giving each piece a second life – or even a third.

The Vinted Group is made up of three business units that support this mission:

Vinted Marketplace is Europe’s leading platform for second-hand fashion and a go-to destination for all kinds of pre-loved items, with a growing range of categories. Our platform connects millions of members across 20+ markets, helping great items find a new life.

Vinted Go enhances the shipping experience with a vast network of over 500,000 pick-up and drop-off points, partnering with more than 60 carriers across Europe, with added services like item verification for peace of mind on high-value pieces.

Vinted Pay is the newest part of the Vinted Group, dedicated to bringing secure, reliable payments to buyers and sellers across Europe. Seamlessly integrated into the Vinted app, it helps keep every transaction safe, efficient, and easy for our members.

Founded in 2008 in Lithuania, Vinted began as a way for friends to find new homes for clothes they no longer needed. In 2019, we became Lithuania's first unicorn! Today, our headquarters remain in Vilnius, and we've grown with offices across Europe, supported by a team of over 2,000 people.

Information about the position

As a Legal Escalation Specialist, you will work within the Customer Support Department and be part of the Legal Escalation Team - a highly committed, “hands-on” team that provides the second line of support for different types of queries.

The main team’s objectives include handling external legal requests from authorities and internal escalations related to the General Data Protection Regulation (GDPR), as well as other legal and privacy topics.

Moreover, the Legal Escalations Team owns and contributes to various projects related to members’ safety on the platform, creates and optimises internal processes and in general contributes to ensuring the company’s legal compliance.

In this position, you’ll

Reply to the requests received from law enforcement authorities, consumer rights, and other institutions

Take care of internal escalations related to legal, GDPR, and privacy topics, and provide legal guidance

Co-own, drive and co-create policies, processes and procedures related to legal requests, escalations and members’ safety

Own or contribute to projects (e.g. new legal policies/processes, various projects related to members’ safety or new features)

Collaborate with internal teams (e.g. other Member Support, Legal team, Product teams)

Co-create your team’s routines, cooperation framework, share information, and ways of knowledge expansion

Contribute to setting goals and managing the team's performance

About you

Fluent in English, any other European languages would be a great asset

Prior experience in customer support, handling legal and/or police requests, escalations, and project management would be an advantage

Able to handle multiple tasks efficiently and make quick, informed decisions

Strong verbal communication and negotiation skills to make your point and successfully pitch your ideas

Able to take ownership of your tasks and projects

Strong time management, planning, and organisational skills

Comfortable working in a dynamic, fast-paced environment

Able to work in a team environment as well as independently

Willing and open to looking for and learning new skills, techniques, and tactics

Able to gather and share best practices

Work perks

The opportunity to benefit from our share options programme

25 working days of holiday

Access to all the tools & tech needed for work

Home office support: we provide IT workstation equipment and a personal budget of up to €540 for home workplace furniture

Private health insurance

Confidential Employee Assistance Program (EAP) for you and your family

Frequent team-building events

A personal monthly budget for shopping on Vinted

The opportunity to spend up to 90 days per year - 21 of which can be spent working outside of the EU - on workation

A dog-friendly office

In Vilnius office: gym & in-house meals at friendly prices

In Kaunas office: a monthly lunch allowance, and a once-a-week provided in-house lunch and breakfast

Working at Vinted

Individual Learning Budget

We invest in your professional growth! As part of our commitment to continuous learning, we offer an annual learning budget to support your personal and career development through courses, certifications, workshops and more.

Hybrid Work

We’ve adopted a hybrid workplace model where 2 days in office are recommended but not enforced. It’s up to you and your team to decide on the exact days you’ll spend working together in person.

Equal Opportunity

The Vinted Group is committed to building an inclusive workplace where people from all walks of life feel a sense of belonging. We welcome applications from people of all backgrounds, identities and life experiences. At Vinted, all applicants are treated fairly without regard to their race, age, religion or belief, sex, national origin, citizenship, gender identity, sexual orientation, disability, or any other protected characteristic.

The gross monthly salary range for this position is:

€1.917—€2.592 EUR