Citrix VDI Engineer

Why SoftwareOne?

SoftwareOne is a global software and cloud solutions provider and distributor, powered by around 12,000 people across more than 70 countries. But what really makes us SoftwareOne is our people: curious minds, different perspectives, and talented teams working together to solve real challenges and create meaningful impact. Here, you’ll have the opportunity to grow, explore new possibilities, and build a career that’s uniquely yours, while helping shape what’s next in technology.

The role

Ready to take ownership of business-critical Citrix NetScaler environments that keep enterprise users securely connected?

Looking for a role where you can combine deep technical expertise, hands-on troubleshooting, and continuous improvement every day?

Practical Information

Location: Sofia, Bulgaria | Work arrangement: Hybrid - 2 days at the office| Contract type: Full-time | Language requirements: Fluent/professional English, written and verbal (German is an advantage) | Learn more: softwareone.com

As our new Citrix NetScaler Service Engineer, you will keep enterprise Citrix ADC / NetScaler environments stable, secure and performing well as part of our P2 Managed Service. You will troubleshoot complex access, authentication and load balancing issues, run firmware and vulnerability remediation work, and keep documentation accurate and up to date. Working closely with customers, internal teams and vendors, you will help keep users securely connected and meet agreed service levels.

Key Responsibilities

Provide P2 support and resolve incidents involving authentication, LDAP, MFA, SSL/TLS, load balancing and Citrix Gateway access

Operate and maintain Citrix ADC / NetScaler SDX and VPX platforms, including HA pairs and Gateway configurations

Plan and carry out firmware lifecycle activities, patching, vulnerability remediation and controlled upgrades

Handle monitoring, logging, backup and recovery, housekeeping and certificate lifecycle management

Coordinate with network and firewall teams, and manage vendor support cases through to resolution

Maintain operating manuals, knowledge articles, change records and incident documentation

Take part in agreed on-call and escalation arrangements, and support planned maintenance outside standard service hours when required

What we need to see from you

Good experience in technology consulting and implementation in enterprise environments

Knowledge of common strategies, methods and best practices in enterprise IT environments

Project management and/or service management skills, with the ability to deliver to agreed SLAs

Strong communication and documentation skills to work effectively with customers and internal teams

A structured, proactive and customer-focused approach to work

Willingness to take part in on-call rotations and planned maintenance windows outside standard hours

Eligibility for customer access clearance and commitment to customer security and confidentiality requirements

Fluent English; German is an advantage

Citrix NetScaler Knowledge:

Strong hands-on experience with Citrix ADC / NetScaler SDX and VPX, including HA pairs and Citrix Gateway configurations

Proven P2 troubleshooting skills across authentication, LDAP, MFA, SSL/TLS, load balancing and Gateway access

Experience with firmware lifecycle management, patching, vulnerability remediation and controlled upgrades

Practical knowledge of monitoring, logging, backup and recovery, and certificate lifecycle management

Experience with Citrix ADM, CyberArk, network/firewall dependencies and vendor case handling

PowerShell or comparable scripting skills are an advantage

What we offer 

26 days of annual paid leave

Paid Sabbatical Leave – one calendar month every 3 years, subject to achieving performance criteria

Multisport card

Private Health Insurance.

Food vouchers - 40.90 EUR / month

WFH / Transportation Allowance - 20.45 EUR / month

President’s Club: Recognition awarded by leadership and your peers

Flexible work: Do great work from anywhere, but also visit the local office to deliver excellence in team relationships

Lifelong education: A variety of training and development opportunities.

Job Function

Services

Accommodations

SoftwareOne welcomes applicants from all backgrounds and abilities to apply. If you require reasonable adjustments at any point during the recruitment process, email us at reasonable.accommodations@softwareone.com.

Please include the role for which you are applying and your country location. Someone from our organization that is not part of the decision-making process will be in touch to discuss your specific needs and we will make every effort to accommodate you. Any information shared will be stored securely and treated in the strictest of confidence in line with GDPR.

At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Additionally, we encourage experienced individuals that have taken an intentional career break and are now prepared to return to work to explore our SOAR program.