Engineer Citrix & VMware VDI

Why SoftwareOne?

SoftwareOne is a global software and cloud solutions provider and distributor, powered by around 12,000 people across more than 70 countries. But what really makes us SoftwareOne is our people: curious minds, different perspectives, and talented teams working together to solve real challenges and create meaningful impact. Here, you’ll have the opportunity to grow, explore new possibilities, and build a career that’s uniquely yours, while helping shape what’s next in technology.

The role

Ready to engineer, harden and run enterprise Citrix VDI environments that thousands of users rely on every day?

Looking for a role where you can combine deep Citrix expertise, automation and problem-solving to make a real impact for customers?

Practical Information

Location: Sofia, Bulgaria| Work arrangement: Hybrid | Contract type: Full-time | Language requirements: Excellent English (C1 level), written and verbal

As our new Citrix Service Engineer, you will design, implement, upgrade, harden and manage customer VDI environments as part of our Managed Services. You will analyze and resolve complex issues in production environments where availability is critical, automate routine tasks, and keep documentation clear and accurate. Working closely with customers and their IT teams, you will optimize the end-user experience and meet agreed service levels.

Key Responsibilities

Engineer, design, implement, upgrade and harden customer Citrix VDI environments

Manage and resolve incidents, service requests and changes in line with SLA commitments

Analyze, diagnose and resolve VDI issues, including performance tuning and user experience optimization

Develop and troubleshoot workflows and blueprints, and automate routine tasks

Set up and maintain monitoring and performance management tools

Create and maintain well-structured technical documentation and change records

Collaborate with customers and internal teams to deliver continuous service improvements

What we need to see from you

Substantial experience delivering managed services for enterprise VDI environments

Proven ability to engineer, implement, upgrade, harden and manage customer VDI environments

Experience developing and troubleshooting workflows and blueprints

Strong problem-solving skills in enterprise production environments where availability is critical

A structured way of working and a high level of customer orientation, including meeting SLA requirements

Strong communication skills, with the ability to explain technical matters clearly to customers and colleagues

Excellent documentation skills

Excellent command of English, written and spoken (C1 level)

Citrix Knowledge:

Citrix Virtual Apps and Desktops: deployment, configuration and management of virtual desktops and applications

Citrix StoreFront and Citrix Gateway: configuration and management of end-user access points

Citrix Provisioning Services (PVS) and Machine Creation Services (MCS) for creating and managing virtual machines

Troubleshooting and performance tuning to optimize the user experience

Citrix User Profile Management and policy configuration

Monitoring with Citrix Director (or comparable tools), including setup and maintenance

Infrastructure & Tooling:

Solid understanding of TCP/IP, DNS, DHCP, VPN and firewall configurations for integrating VDI into the network

Familiarity with load balancing (Citrix ADC / NetScaler) and network segmentation

Experience automating tasks with PowerShell or Python

Experience setting up and maintaining client management tools such as Ivanti Automation and Ivanti User Workspace Manager

Nice to have:

VMware knowledge: vSphere (ESXi, vCenter), Horizon, vSAN and NSX

Backup and disaster recovery experience (e.g., Veeam)

Monitoring experience with VMware vRealize Operations

Infrastructure as Code tools such as Terraform or Ansible

Certifications such as VMware, Citrix, Windows or comparable

What we offer:

26 days of annual paid leave

Paid Sabbatical Leave – one calendar month every 3 years, subject to achieving performance criteria

Multisport card

Private Health Insurance.

Food vouchers - 40.90 EUR / month

WFH / Transportation Allowance - 20.45 EUR / month

President’s Club: Recognition awarded by leadership and your peers

Flexible work: Do great work from anywhere, but also visit the local office to deliver excellence in team relationships

Lifelong education: A variety of training and development opportunities.

Job Function

Services

Accommodations

SoftwareOne welcomes applicants from all backgrounds and abilities to apply. If you require reasonable adjustments at any point during the recruitment process, email us at reasonable.accommodations@softwareone.com.

Please include the role for which you are applying and your country location. Someone from our organization that is not part of the decision-making process will be in touch to discuss your specific needs and we will make every effort to accommodate you. Any information shared will be stored securely and treated in the strictest of confidence in line with GDPR.

At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Additionally, we encourage experienced individuals that have taken an intentional career break and are now prepared to return to work to explore our SOAR program.