Manager Infrastructure Delivery & Service Governance New

Be part of our team!

AT&S is a leading global manufacturer of high-end IC substrates and printed circuit boards. AT&S industrializes leading-edge technologies for its core business segments Mobile Devices & Substrates, Automotive & Aerospace, Industrial and Medical and high-performance computing for AI applications. We are looking for talent eager to shape the future of our interconnected world. With plants in Austria, China, India, Malaysia and sales offices around the globe, we offer excellent career opportunities for creators, innovators and enablers with the drive to make a difference.

At our Headquarters in Leoben, we are looking for talent eager to shape the future of our interconnected world. With our plants in Austria, China, India, Malaysia and sales offices around the globe, we offer excellent opportunities to our AT&S colleagues who are seeking a career change.

To enhance our successful Corporate IT Technology Services Team in Leoben, we are looking for a passionate

Manager Infrastructure Delivery & Service Governance

In this role, you will ensure the reliable delivery, governance, and continuous improvement of AT&S's global IT infrastructure services. You will lead service performance management across international operations, coordinate internal teams and external partners, and drive operational excellence through transparent governance, service quality management, and continuous optimization.

Your Responsibilities

Lead global infrastructure service delivery and ensure stable, reliable, and business-oriented IT operations across all locations

Establish and manage KPI, SLA, and service governance frameworks to ensure transparency and accountability

Drive incident, problem, and escalation management processes to maintain high service availability and operational resilience

Manage and develop service delivery resources while fostering collaboration across distributed international teams

Govern external service providers through performance reviews, service improvement initiatives, and contract compliance monitoring

Coordinate infrastructure delivery for projects, operational transitions, and lifecycle activities, ensuring smooth handovers into support operations

Drive cost optimization, capacity planning, and continuous service improvement based on operational and financial performance data

Ensure compliance, audit readiness, business continuity, and operational preparedness in collaboration with internal stakeholders

Your Profile

Degree in Information Technology, Computer Science, Engineering, or a related field, or equivalent professional experience

Several years of experience in IT infrastructure operations, service delivery, or IT service management

Proven leadership experience with the ability to develop, motivate, and inspire teams

Strong expertise in IT service management processes, including incident, problem, change, and escalation management

Experience defining and managing KPIs, SLAs, service reporting, and operational performance metrics

Strong vendor and supplier management experience in complex service environments

Excellent analytical and problem-solving skills with a structured and solution-oriented mindset

Strong communication and stakeholder management skills across business and technical functions

Experience in manufacturing or other business-critical 24/7 environments is an advantage

Professional working proficiency in German and English

Our Offer

A meaningful role with opportunities for long-term growth in an international environment

Chance to actively contribute to AT&S´ success and to create value

A structured and tailor-made onboarding program along with continual training opportunities

Modern company canteen with freshly prepared meals every day

Free parking spaces and e-charging stations

Diverse health measures and a wide range of employee benefits

Ready for a new challenge to advance your career? It´s just a click to apply online. We look forward to your application and your detailed resume. Your AT&S Team!

AT&S is an equal opportunity employer. We embrace diversity and are dedicated to empowering people to reach their potential by fostering their unique talents and strengths. The employment is in accordance with the Austrian Collective Agreement for the Electrical and Electronics Industry, employment group H, and we offer competitive salaries and additional benefits based on your performance, experience and qualification.