Senior/Expert Technical Account Manager (all genders)

SCAYLE is one of the fastest-growing enterprise commerce platforms in the world, enabling brands and retailers to realize their D2C ambitions. SCAYLE stands for innovation, international collaboration, and a strong focus on data. We believe that stepping outside of our comfort zone and making bold decisions is key to growing both professionally and personally. Instead of seeing problems as obstacles, we approach them as opportunities to find better solutions. We work in an environment that encourages flexibility, creativity, and continuous development. What drives us is the shared motivation to make an impact and actively shape the future of eCommerce.

As a Senior/Expert Technical Account Manager (TAM) at SCAYLE, you will be the strategic and technical point of contact for a portfolio of 5-10 enterprise E-Commerce SaaS customers. You will be deeply embedded in their technical ecosystems, helping align their business goals and product roadmaps with SCAYLE’s E-Commerce platform capabilities. Your goal is to ensure long-term customer success by acting as a bridge between client teams, internal product/engineering, and SCAYLE's platform roadmap.

This role requires a combination of enterprise-level account management, technical ecommerce expertise, and architectural understanding of composable commerce platforms.

Own and manage 5-10 enterprise customer relationships from a technical perspective

Act as the customer’s trusted advisor for SCAYLE platform usage, integration best practices, and architecture decisions

Translate complex customer requirements into actionable feature requests and influence internal product roadmaps

Map customer business needs to existing product features and proactively drive adoption

Coordinate technical escalations in collaboration with solution engineering, support, and product teams

Lead technical QBRs, integration reviews, and roadmap alignment workshops

Monitor platform health, usage, and KPIs for your accounts and recommend improvements

Partner closely with Key Account Managers, Product Management, Engineering, and Sales

5+ years in enterprise ecommerce, SaaS platforms, or digital consulting

Proven experience in a technical customer-facing role (e.g., Technical Account Manager, Solution Architect, or Senior Consultant)

Deep understanding of ecommerce architectures: Storefronts, APIs, OMS, PIM, CMS, ERP integrations

Familiarity with headless commerce and MACH principles (Microservices, API-first, Cloud-native, Headless)

Strong ability to read and understand architecture diagrams, API documentation, and technical specifications

Hands-on understanding of integrations via REST, GraphQL, and webhooks

Experience with monitoring tools, incident processes, and SLAs

Nice To Have

Experience in ecommerce platform migrations or replatforming projects

Background in pre-sales engineering or post-sales consulting

Familiarity with platforms like SCAYLE, Salesforce Commerce Cloud, CommerceTools, SAP Commerce Cloud (Hybris), or Shopify Plus

Understanding of international ecommerce challenges such as localization, tax, fulfillment, and compliance

Fluency in German is a strong plus

Main Benefits

Flexible working times

40% discount on our ABOUT YOU online shop

Fresh fruits + drinks everywhere

Language courses (German & English)

Free sports courses & reduced price for Wellpass membership

Subsidized public transportation ticket

Free choice of hardware and operating system (Mac, Windows, Linux) also for private usage

Modern office in the city center of Hamburg

International working environment and English as company language

Agile work environment and cross-functional teams

Dog-friendly office

Professional training

Company pension plan

Help in relocation and VISA process

(Benefits may vary depending on location)

Simply apply online via our career page - we will get back to you as soon as possible!

A Place Where You Can Be You

We take it as our responsibility to create an environment where everyone feels welcome, exactly as they are.

Different backgrounds and perspectives make us stronger and shape our culture in ways that matter.

What we stand for internally, we stand for as a brand: acceptance, inclusion, and a fairer approach to fashion.