Senior Operations Specialist

Job Description Summary - What We'd Love You To Do (And Love Doing)

Support the Wholesale Operations Team by taking charge of essential operational and administrative functions, notably including the accurate placement of purchase orders in our systems. Manage the intricacies of daily, weekly, and monthly delivery schedules in close collaboration with our supplier's supply chain management.

Maintain the integrity of product master data within our merchandise management system, with a primary focus on entering all order-related details into our system, such as EAN-Matching and Supplier Data, ensuring that our orders meet high-quality standards.

Act as the primary liaison for our international suppliers, handling all operational inquiries and supporting the establishment and upkeep of contractual agreements. Maintain open lines of communication to secure consistent product availability and coordinate returns efficiently between our suppliers and warehouses.

Proactively seek out innovative solutions to enhance and optimise our pre-season and in-season processes, contributing to greater efficiency and effectiveness.

Job Description - We'd Love To Meet You If..

Relevant first administrative experience or impactful internship with a focus on process improvement.

Strong organisational and communication skills, with a structured work approach.

Excel at data accuracy and quality, with extensive MS Office expertise, notably in Excel.

Thrive in fast-paced, collaborative environments, driven by proactive problem-solving.

Committed to continuous process enhancement and end-to-end task ownership.

Confident in presenting to internal and external stakeholders in your area of expertise.

Additional Job Description

The Wholesale Operations Team, a highly specialised unit, is dedicated to executing processes with precision, from order entry to invoice clarification. Within this team, you will specialise in the end-to-end purchase-to-pay process and work directly with some of the biggest suppliers for Zalando’s joint wholesale business.

Your responsibilities encompass the entire journey, from order creation to ensuring timely deliveries and comprehensive product information for online presentation. Daily interactions will involve engaging with a range of external and internal stakeholders, including brands, buying and planning departments, process excellence, accounting, transportation, and warehouse operations teams. This role offers a unique opportunity to build a broad expertise in supply chain management within the dynamic e-commerce industry.