Team lead, People Services

About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

About the role

We're looking for a Team Lead to oversee our People Associates in Budapest and Timișoara. You'll manage day-to-day HR operations, drive service quality, and help scale our Tier 1 HR function as Wolt expands globally.

What you'll do

Team leadership

Lead and mentor a team of ~10 People Associates

Set goals, monitor performance, and run regular evaluations

Ensure the team follows company policies and procedures

HR service delivery

Oversee handling of HR inquiries from employees across multiple countries

Act as the first escalation point for complex issues and ensure timely resolution

Knowledge transfer & launches

Partner with Tier 2 HR and the business to transition processes into Tier 1

Own process documentation and knowledge transfer milestones

Ensure coverage is in place for all country deliverables

Operational excellence

Improve HR processes and systems for efficiency and accuracy

Drive adoption of manager and employee self-service tools

Support Workday onboarding and data accuracy

Collaborate with Payroll to ensure timely, accurate salary payments

Team development & continuous improvement

Create development opportunities that grow the team's skills

Identify process gaps and implement improvements based on team and employee feedback

What we're looking for

Based in Hungary, able to work from the Budapest office 3+ days/week

Curiosity about AI and automation in HR service delivery, with a track record of using new tools to improve efficiency and accuracy

Fluent English (written and spoken)

Bachelor's degree in HR, Business Administration, or related field

Proven people management experience with a focus on team development

Background in employee lifecycle processes and HR service delivery

Familiarity with HR metrics and ERP systems; Workday experience is a plus

Strong communication and stakeholder management skills

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Beware of recruitment scams: DoorDash, Deliveroo, and Wolt will never ask you to pay money or share sensitive financial information during hiring — learn more about our legitimate recruiting process at Recruitment Scam Awareness - DoorDash .