Support Team Lead

About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

Are you an experienced customer support professional with leadership experience and a passion for delivering exceptional service? Does leading a support team within one of Europe’s fastest-growing tech companies sound like your next adventure?

We’re looking for a Support Team Lead to join our Customer Support team in Romania.

With our excellent customer service, the Support team is the glue that holds the marketplace together. We ensure everything runs smoothly between customers, courier partners, and merchants. As our new Support Team Lead, you’ll guide and inspire your team to deliver world-class support and create experiences that leave a smile on every user’s face.

At Wolt, we move fast, stay humble, and always put people first. 💙

What you’ll be doing

Lead by example and champion a strong customer-obsessed mindset

Inspire, coach, and develop a high-performing support team

Hire, onboard, and mentor new team members

Monitor team performance and ensure SLAs and CSAT targets are met

Analyze data and performance trends to identify improvement opportunities

Turn insights into clear, actionable plans

Collaborate closely with cross-functional teams and local stakeholders

Support operational improvements and process optimization

Leverage AI tools and automation opportunities to improve efficiency

Foster a positive, motivated, and accountable team culture

Our humble expectations

Proven leadership experience in Customer Support or Customer Experience

Strong analytical skills with the ability to translate data into action

Fluent in Romanian and English (C1 level)

Excellent communication and coaching skills

A people-first mindset with the ability to motivate and empower others

Tech-savvy and comfortable learning new tools and systems

Comfortable making decisions and managing performance

Thrives in a fast-paced, ever-changing environment

Proactive, solution-oriented, and hands-on

Next steps

Ready to take ownership and lead a high-impact team?

Apply today and let’s start the conversation. We review applications on an ongoing basis — don’t forget to attach your CV! 💙

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Beware of recruitment scams: DoorDash, Deliveroo, and Wolt will never ask you to pay money or share sensitive financial information during hiring — learn more about our legitimate recruiting process at Recruitment Scam Awareness - DoorDash .