Parcel Point Agent New

Brief info about Vinted

Our mission is to make second-hand the first choice, and we're looking for people who want to help us get there. Every day, we work together to help our members buy and sell pre-loved clothing and lifestyle items, giving each piece a second life – or even a third.

The Vinted Group is made up of three business units that support this mission:

Vinted Marketplace is Europe’s leading platform for second-hand fashion and a go-to destination for all kinds of pre-loved items, with a growing range of categories. Our platform connects millions of members across 20+ markets, helping great items find a new life.

Vinted Go enhances the shipping experience with a vast network of over 500,000 pick-up and drop-off points, partnering with more than 60 carriers across Europe, with added services like item verification for peace of mind on high-value pieces.

Vinted Pay is the newest part of the Vinted Group, dedicated to bringing secure, reliable payments to buyers and sellers across Europe. Seamlessly integrated into the Vinted app, it helps keep every transaction safe, efficient, and easy for our members.

Founded in 2008 in Lithuania, Vinted began as a way for friends to find new homes for clothes they no longer needed. In 2019, we became Lithuania's first unicorn! Today, our headquarters remain in Vilnius, and we've grown with offices across Europe, supported by a team of over 2,000 people.

Information about the position

Vinted Go has opened its very own parcel centres in Amsterdam, Utrecht, Paris and Bordeaux, and the network is expanding. At the centre, Vinted parcels can be collected and dropped-off by customers.

As a parcel centre agent in our new parcel point in Amsterdam, you help customers with their parcels, receive and return parcel bags to drivers, and proactively communicate with colleagues to further improve the centre.

In this position, you’ll

Assist customers with dropping off and picking up their parcels.

Facilitate drivers in the drop-off and pick-up of bags.

Provide guidance and support to customers experiencing issues with their shipments.

Maintain a tidy and organized work environment.

Communicate effectively with other team members to ensure smooth operation.

Communicate with the representatives of other carriers shipped at the point.

7 months fixed term contract.

40h per week.

About you

Proficiency in English. Dutch is an advantage.

Excellent customer service skills.

Ability to represent a brand in a professional and friendly manner.

Prior experience in a similar role is advantageous.

Good organisational abilities and attention to detail.

Open to work on a 6 month fixed-term contract.

Open to work full-time: 40h per week (including some Saturdays)

Work perks

25 days of paid annual leave

Pension plan with a total contribution of 12%, 8% by the Company and 4% by employee

Confidential Employee Assistance Program (EAP) for you and your family

A personal monthly budget for shopping on Vinted

Company bike leasing scheme

Monthly budget for a flexible benefits platform

Lunch benefit per working day

Frequent team-building events

Collective Defined Contribution Pension plan

NS Business Card for your commute to the office by public transport

Working at Vinted

Individual learning budget

Each year, you’ll be given a learning budget (starting at €3,000), and a total of up to 10 working days over a 2-year period to support your personal and professional development.

Equal opportunity

We welcome applications from everybody, regardless of your background, identity, or life experiences. Job openings come with guides, not checklists. If you’re excited about a role, but don’t identify with every point in the ‘About you’ section, apply anyway – you might still be the perfect match!

The gross salary for this position is: €32,000 per year.