Content & Appeals Specialist, Trust & Safety Operations

Brief info about Vinted

Our mission is to make second-hand the first choice, and we're looking for people who want to help us get there. Every day, we work together to help our members buy and sell pre-loved clothing and lifestyle items, giving each piece a second life – or even a third.

The Vinted Group is made up of three business units that support this mission:

Vinted Marketplace is Europe’s leading platform for second-hand fashion and a go-to destination for all kinds of pre-loved items, with a growing range of categories. Our platform connects millions of members across 20+ markets, helping great items find a new life.

Vinted Go enhances the shipping experience with a vast network of over 500,000 pick-up and drop-off points, partnering with more than 60 carriers across Europe, with added services like item verification for peace of mind on high-value pieces.

Vinted Pay is the newest part of the Vinted Group, dedicated to bringing secure, reliable payments to buyers and sellers across Europe. Seamlessly integrated into the Vinted app, it helps keep every transaction safe, efficient, and easy for our members.

Founded in 2008 in Lithuania, Vinted began as a way for friends to find new homes for clothes they no longer needed. In 2019, we became Lithuania's first unicorn! Today, our headquarters remain in Vilnius, and we've grown with offices across Europe, supported by a team of over 2,000 people.

Information about the position

Vinted Marketplace is Europe's largest online C2C marketplace for second-hand fashion. With millions of registered members across 20+ markets in Europe and North America, we, as a community, aim to make second-hand the preferred choice worldwide. It’s a place where members can buy and sell second-hand items - from clothes to pet care - thereby extending their lifecycle!

Are you passionate about sustainability and have an eagle eye for detail? Do you thrive in a dynamic, fast-paced environment? If so, we have an exciting opportunity for you!

Join our team as a Content & Appeals Specialist in Trust & Safety Operations within the Scaled Moderation stream, where you'll play a crucial role in maintaining a safe, clean, and reliable catalogue for our community. Your focus will be on moderating listings across the fashion, lifestyle, and electronics categories, ensuring content integrity and platform safety. You'll be at the forefront of content moderation, leveraging your keen attention to detail and passion for sustainability to uphold our quality standards. This position offers you the opportunity to make a meaningful impact by efficiently managing content at scale and contributing to a trusted online marketplace.

This role will commence on 28th September 2026 with a 5-week intensive training, for which you must be available throughout the training weeks.

In this position, you’ll

Review and assess large volumes of flagged content, making swift, accurate, and policy-aligned decisions to ensure a safe and reliable platform.

Conduct second-level evaluations of user appeals and complex cases, maintaining a professional, empathetic, and unbiased approach.

Screen and assess potentially risky content and system-generated reports with high attention to detail.

Shift between tasks as needed and thrive in a fast-paced, continuously evolving environment.

Manage tasks efficiently in a fast-paced environment, adhering to a shift-based schedule. Including a night shift anytime between 10pm - 6am.

Contribute to the team's success by focusing on high-quality solutions and adapting to new challenges.

Stay updated with industry trends and engage in development opportunities to enhance expertise in trust and safety.

Engage in continuous learning and professional growth within trust and safety, with opportunities to develop specializations over time.

About you

Detail-oriented with strong time management skills; consistently deliver accurate, high-quality work.

Communicate clearly in English (B2+), both written and spoken.

Independent, adaptable, and resilient; comfortable with shift work and changing priorities in a fast-paced environment.

Team player who collaborates well with others and is open to learning from more experienced colleagues.

Open to feedback and committed to continuous learning and improvement.

Interested in trends in fashion, lifestyle, and electronics, with a strong focus on brand verification.

Contribute positively to the team by being accountable, solving problems, and sharing feedback to improve tools and processes.

May have or be developing expertise in areas like counterfeit detection, electronics, or account moderation - customer support experience is a strong plus.

Work perks

The opportunity to benefit from our share options programme

25 working days of holiday

Access to all the tools & tech needed for work

Home office support: we provide IT workstation equipment and a personal budget of up to €540 for home workplace furniture

Private health insurance

Mental and emotional health support through the Mindletic app

Frequent team-building events

A personal monthly budget for shopping on Vinted

The opportunity to spend up to 90 days per year - 21 of which can be spent working outside of the EU - on workation

A dog-friendly office

In Vilnius office: Gym & in-house meals at friendly prices

In Kaunas office: a monthly lunch allowance, and a once-a-week provided in-house lunch and breakfast

Working at Vinted

Individual Learning Budget

We invest in your professional growth! As part of our commitment to continuous learning, we offer an annual learning budget to support your personal and career development through courses, certifications, workshops and more.

Hybrid Work

We’ve adopted a hybrid workplace model where 2 days in office are recommended but not enforced. It’s up to you and your team to decide on the exact days you’ll spend working together in person.

Equal Opportunity

The Vinted Group is committed to building an inclusive workplace where people from all walks of life feel a sense of belonging. We welcome applications from people of all backgrounds, identities and life experiences. At Vinted, all applicants are treated fairly without regard to their race, age, religion or belief, sex, national origin, citizenship, gender identity, sexual orientation, disability, or any other protected characteristic.

The gross monthly salary range for this position is:

€1.488—€2.013 EUR