Vendor Operations Support Specialist

Brief info about Vinted

Our mission is to make second-hand the first choice, and we're looking for people who want to help us get there. Every day, we work together to help our members buy and sell pre-loved clothing and lifestyle items, giving each piece a second life – or even a third.

The Vinted Group is made up of three business units that support this mission:

Vinted Marketplace is Europe’s leading platform for second-hand fashion and a go-to destination for all kinds of pre-loved items, with a growing range of categories. Our platform connects millions of members across 20+ markets, helping great items find a new life.

Vinted Go enhances the shipping experience with a vast network of over 500,000 pick-up and drop-off points, partnering with more than 60 carriers across Europe, with added services like item verification for peace of mind on high-value pieces.

Vinted Pay is the newest part of the Vinted Group, dedicated to bringing secure, reliable payments to buyers and sellers across Europe. Seamlessly integrated into the Vinted app, it helps keep every transaction safe, efficient, and easy for our members.

Founded in 2008 in Lithuania, Vinted began as a way for friends to find new homes for clothes they no longer needed. In 2019, we became Lithuania's first unicorn! Today, our headquarters remain in Vilnius, and we've grown with offices across Europe, supported by a team of over 2,000 people.

Information about the position

As a Vendor Operations Support Specialist, you will play a critical role in managing and optimizing the vendor operations workflow by leveraging your technical skills. You’ll be responsible for handling various tasks, primarily focused on CS vendor access management and technical issues solving, contributing to processes optimisation and automation, ensuring seamless and efficient vendor management processes. You’ll report to the Vendor Risk & Audit Manager and as part of the Vendor Management team, you’ll act as a central point of contact for Vendor Performance Specialists and Vendor Management Leads. Your contributions will directly influence the problem-solving strategies for both current and future processes, driving improvements and alignment across teams.

In this position, you’ll

Be responsible for vendor teams’ access management to applicable systems and solve any issues related to account setup in collaboration with relevant stakeholders

Assist the Vendor Management team with the maintenance of internal technical tools

Analyse current Vendor Management administrative processes and identify areas for improvement; work closely within VOSS team and relevant stakeholders to implement identified process improvements and automations

Maintain and improve processes for managing documents related to ever-expanding partner teams and implement them accordingly. Contribute to new vendor/team onboarding. Build various automations and workflows to reduce manual effort and errors

Ensure all owned process guidelines are in place for Vendor and internal teams (e.g., charts, handbooks, and workflows)

Perform internal tools access audits and identify areas for improvement

Collaborate with relevant stakeholders to ensure alignment on access management issues

Collaborate with vendor teams to ensure a smooth access management process and effectively solve any occurring technical issues

Assist in financial management tasks related to invoicing, cost tracking

About you

Proficient in using advanced Excel and/or Google Sheets, utilising these tools to gain insights and make informed decisions from data

You are a natural problem solver with a keen eye for detail

Time and priority management skills, ensuring you are always organized and focused are among your key strengths

Thrive in dynamic, fast-paced environments

Adeptly manage multiple tasks while independently making quick, informed decisions

Excellent communication skills in spoken and written English (level C1/C2)

Advantage: Experience with BI tools, Google Workspace programs (e.g. GSheets), Jira, Slack

Advantage: Experience in vendor management, operation support and / or customer support, technical support, access management, issues solving or similar

Work perks

The opportunity to benefit from our share options programme

25 working days of holiday

Access to all the tools & tech needed for work

Home office support: we provide IT workstation equipment and a personal budget of up to €540 for home workplace furniture

Private health insurance

Confidential Employee Assistance Program (EAP) for you and your family

Frequent team-building events

A personal monthly budget for shopping on Vinted

The opportunity to spend up to 90 days per year - 21 of which can be spent working outside of the EU - on workation

A dog-friendly office

In Vilnius office: gym & in-house meals at friendly prices

In Kaunas office: a monthly lunch allowance, and a once-a-week provided in-house lunch and breakfast

Working at Vinted

Individual Learning Budget

We invest in your professional growth! As part of our commitment to continuous learning, we offer an annual learning budget to support your personal and career development through courses, certifications, workshops and more.

Hybrid Work

We’ve adopted a hybrid workplace model where 2 days in the office are recommended but not enforced. It’s up to you and your team to decide on the exact days you’ll spend working together in person.

Equal Opportunity

The Vinted Group is committed to building an inclusive workplace where people from all walks of life feel a sense of belonging. We welcome applications from people of all backgrounds, identities and life experiences. At Vinted, all applicants are treated fairly without regard to their race, age, religion or belief, sex, national origin, citizenship, gender identity, sexual orientation, disability, or any other protected characteristic.

The gross monthly salary range for this position is:

€1.917—€2.592 EUR