Team Lead of Trust & Safety Operations

Brief info about Vinted

Our mission is to make second-hand the first choice, and we're looking for people who want to help us get there. Every day, we work together to help our members buy and sell pre-loved clothing and lifestyle items, giving each piece a second life – or even a third.

The Vinted Group is made up of three business units that support this mission:

Vinted Marketplace is Europe’s leading platform for second-hand fashion and a go-to destination for all kinds of pre-loved items, with a growing range of categories. Our platform connects millions of members across 20+ markets, helping great items find a new life.

Vinted Go enhances the shipping experience with a vast network of over 500,000 pick-up and drop-off points, partnering with more than 60 carriers across Europe, with added services like item verification for peace of mind on high-value pieces.

Vinted Pay is the newest part of the Vinted Group, dedicated to bringing secure, reliable payments to buyers and sellers across Europe. Seamlessly integrated into the Vinted app, it helps keep every transaction safe, efficient, and easy for our members.

Founded in 2008 in Lithuania, Vinted began as a way for friends to find new homes for clothes they no longer needed. In 2019, we became Lithuania's first unicorn! Today, our headquarters remain in Vilnius, and we've grown with offices across Europe, supported by a team of over 2,000 people.

Information about the position

As our new Team Lead of Trust & Safety Operations, you’ll be directly responsible for the growth and development of your team members working with content moderation and appeals. We’re looking for someone to successfully achieve our ultimate goal of making Vinted’s community feel well taken care of.

You’ll be a role model for your team, demonstrating your core values and excellent communication skills, as well as being an expert in providing member support of the highest quality. You’ll be reporting to the Manager of Trust & Safety Operations and working alongside other Team Leads. By driving operational excellence in your own team, you’ll be directly contributing to the mission of the whole Community Support department.

In this position, you’ll

Align the team on clear objectives, track progress through regular 1:1s, and provide timely, actionable feedback to support performance and growth

Ensure effective collaboration framework with internal and external stakeholders on multi-team projects

Focus on the professional and personal growth of your team, including conducting performance and compensation reviews.

Build and maintain a team of people who trust each other, are not afraid of conflict, are committed and accountable, and cares about results.

Implement TSO strategic directions

Identify and make improvements to our operations and processes

Take ownership of achieving the set service quality targets

About you

Experience in a leadership role or a proven track record of growth towards a leadership role

Possess excellent organisational and time management abilities

Demonstrate strong communication skills.

Result and people-oriented

Quick learner and thinker

You cope well with uncertainty

Excellent spoken and written English (verbal and written B2-C1 level)

Strong critical thinking and decision-making abilities

Enjoys fostering a healthy, collaborative, and inspiring environment

Operates on empathy, honesty, and respect

Work perks

The opportunity to benefit from our share options programme

25 working days of holiday

Access to all the tools & tech needed for work

Home office support: we provide IT workstation equipment and a personal budget of up to €540 for home workplace furniture

Private health insurance

Confidential Employee Assistance Program (EAP) for you and your family

Frequent team-building events

A personal monthly budget for shopping on Vinted

The opportunity to spend up to 90 days per year - 21 of which can be spent working outside of the EU - on workation

A dog-friendly office

In Vilnius office: gym & in-house meals at friendly prices

In Kaunas office: a monthly lunch allowance, and a once-a-week provided in-house lunch and breakfast

Working at Vinted

Individual Learning Budget

We invest in your professional growth! As part of our commitment to continuous learning, we offer an annual learning budget to support your personal and career development through courses, certifications, workshops and more.

Hybrid Work

We’ve adopted a hybrid workplace model where 2 days in the office are recommended but not enforced. It’s up to you and your team to decide on the exact days you’ll spend working together in person.

Equal Opportunity

The Vinted Group is committed to building an inclusive workplace where people from all walks of life feel a sense of belonging. We welcome applications from people of all backgrounds, identities and life experiences. At Vinted, all applicants are treated fairly without regard to their race, age, religion or belief, sex, national origin, citizenship, gender identity, sexual orientation, disability, or any other protected characteristic.

The gross monthly salary range for this position is:

€2.550—€3.450 EUR