Outsourcing Manager

Brief info about Vinted

Our mission is to make second-hand the first choice, and we're looking for people who want to help us get there. Every day, we work together to help our members buy and sell pre-loved clothing and lifestyle items, giving each piece a second life – or even a third.

The Vinted Group is made up of three business units that support this mission:

Vinted Marketplace is Europe’s leading platform for second-hand fashion and a go-to destination for all kinds of pre-loved items, with a growing range of categories. Our platform connects millions of members across 20+ markets, helping great items find a new life.

Vinted Go enhances the shipping experience with a vast network of over 500,000 pick-up and drop-off points, partnering with more than 60 carriers across Europe, with added services like item verification for peace of mind on high-value pieces.

Vinted Pay is the newest part of the Vinted Group, dedicated to bringing secure, reliable payments to buyers and sellers across Europe. Seamlessly integrated into the Vinted app, it helps keep every transaction safe, efficient, and easy for our members.

Founded in 2008 in Lithuania, Vinted began as a way for friends to find new homes for clothes they no longer needed. In 2019, we became Lithuania's first unicorn! Today, our headquarters remain in Vilnius, and we've grown with offices across Europe, supported by a team of over 2,000 people.

Information about the position

Vinted Pay is looking for an Outsourcing Specialist to support the day-to-day coordination, administration and operational management of the Company’s outsourcing framework.

This is a key role within a small team and offers the opportunity to contribute directly to the continued development and maintenance of a robust outsourcing governance framework in a regulated environment. The successful candidate will ensure that outsourcing arrangements are managed in a consistent, controlled and well-documented manner across their full lifecycle, in line with internal governance expectations and applicable regulatory requirements, including CSSF Circular 22/806.

The Outsourcing Specialist will report to the Operational Risk and Internal Control Manager and will act as a central coordination point across relevant internal stakeholders and will work closely with all teams within the business unit, where relevant, Group entities. In that context, given and considering the ICT third-party risk and operational resilience regulatory framework applicable to the company, the Outsourcing Specialist will contribute to ensuring compliance with DORA requirements.

In this position, you’ll

Governance & Compliance

Support the implementation, day-to-day operation and ongoing enhancement of the outsourcing framework in line with CSSF Circular 22/806.

Assist with periodic reviews of the Outsourcing Policy and related procedures; coordinate CSSF notification for new outsourcing arrangements and assist with criticality assessment.

Align outsourcing oversight with broader third-party risk, ICT risk and resilience requirements, including collaboration with ICT teams for DORA.

Lifecycle Oversight

Maintain the outsourcing register and related records for completeness and accuracy.

Manage onboarding/renewal lifecycle: risk assessments, due diligence, contractual follow-up and monitoring (including criticality, performance, incidents, deficiencies, renewals, subcontracting changes, exit planning).

Track actions, escalations and remediation; coordinate lifecycle reporting.

Stakeholder & Group Coordination and Reporting

Prepare management/governance reporting and escalate material issues as appropriate.

Act as the central coordination point for outsourcing regulatory matters across Service Owners, Operational Risk, IT, Compliance, Legal, Finance, Security, Privacy and Group entities.

Collaborate with other Group entities to harmonize outsourcing governance practices and ensure alignment.

About you

Relevant professional experience in one or more of the following areas: outsourcing or vendor management, operational risk, internal control, compliance or regulatory support, third-party risk management

Experience in a regulated financial services environment, ideally within Luxembourg

Good understanding of outsourcing governance and lifecycle management principles

Familiarity with CSSF Circular 22/806 and its practical implications for regulated entities

Exposure to the interaction between outsourcing oversight and ICT third-party risk management; exposure to DORA framework implementation is an advantage

Strong organisational skills and ability to coordinate multiple stakeholders and follow up on actions in a structured manner

Sound written and verbal communication skills in English

Detail-oriented, reliable and able to maintain accurate records and documentation

Proactive mindset, with the ability to identify gaps, challenge constructively and support continuous improvement

Comfortable working in a small team and contributing to the build-out of a developing framework

Master’s degree in a related field or relevant certifications such as: Risk Management and/or Compliance certifications; ISO 27001 or third-party risk-related training/certifications would be an advantage

Work perks

The opportunity to benefit from our share options programme

Newest MacBook models

Digital mental and emotional health support and Employee Assistant Program (EAP)

Frequent team-building events

Home office support: we provide IT workstation equipment and a personal budget of up to €540 for home workplace furniture

A personal monthly budget for shopping on Vinted

Working at Vinted

Individual Learning Budget

We invest in your professional growth! As part of our commitment to continuous learning, we offer an annual learning budget to support your personal and career development through courses, certifications, workshops and more.

Equal Opportunity

The Vinted Group is committed to building an inclusive workplace where people from all walks of life feel a sense of belonging. We welcome applications from people of all backgrounds, identities and life experiences. At Vinted, all applicants are treated fairly without regard to their race, age, religion or belief, sex, national origin, citizenship, gender identity, sexual orientation, disability, or any other protected characteristic.