Business Operations Manager

Brief info about Vinted

Our mission is to make second-hand the first choice, and we're looking for people who want to help us get there. Every day, we work together to help our members buy and sell pre-loved clothing and lifestyle items, giving each piece a second life – or even a third.

The Vinted Group is made up of three business units that support this mission:

Vinted Marketplace is Europe’s leading platform for second-hand fashion and a go-to destination for all kinds of pre-loved items, with a growing range of categories. Our platform connects millions of members across 20+ markets, helping great items find a new life.

Vinted Go enhances the shipping experience with a vast network of over 500,000 pick-up and drop-off points, partnering with more than 60 carriers across Europe, with added services like item verification for peace of mind on high-value pieces.

Vinted Pay is the newest part of the Vinted Group, dedicated to bringing secure, reliable payments to buyers and sellers across Europe. Seamlessly integrated into the Vinted app, it helps keep every transaction safe, efficient, and easy for our members.

Founded in 2008 in Lithuania, Vinted began as a way for friends to find new homes for clothes they no longer needed. In 2019, we became Lithuania's first unicorn! Today, our headquarters remain in Vilnius, and we've grown with offices across Europe, supported by a team of over 2,000 people.

About Vinted Go

Vinted, headquartered in Vilnius, Lithuania, is Europe’s leading online C2C marketplace dedicated to second-hand fashion. With Vinted Go, launched in 2022, we are expanding our focus to develop innovative shipping and delivery solutions across Europe.

Vinted connects millions of users across 20 markets and is supported by top-tier venture capital firms such as Accel and Insight Partners.

Vinted Go has connected more than 40 carriers and more than 200,000 PUDO points across Europe to support the delivery of millions of parcels per year. The Vinted Group, composed of Vinted Marketplace and Vinted Go, is headquartered in Vilnius, with workplaces in Germany, Lithuania, France, the United Kingdom, and the Netherlands, employing over 2,000 people.

About the Business Operations Manager Position

As Business Operations Manager, you will be responsible for ensuring that the PUDO point lifecycle - acquisition, deployment, activation, finance and partner support processes run smoothly - using automation and well-structured data to enable fast, reliable scaling.

You’ll be part of the Business Operations Excellence function, working at the intersection of Sales, Deployment, Maintenance, Network Performance, Operations, Finance, Product and Partner Support. The team’s mission is to build and maintain the systems, integrations, and cross-functional workflows that keep the full point lifecycle running efficiently. You will collaborate closely with stakeholders across these teams and act as a key owner of process design and system reliability.

In this position, you’ll

Lead technical maintenance and optimization of HubSpot (incl. workflows, automation, data structure), including other business development-related tooling, such as Zapier, DocuSign, Huboo, FROGED, etc.;

Build up automated flows and integrations between systems, using Python, webhooks, and APIs to improve speed and quality in PUDO point lifecycle processes;

Monitor system performance and integration health, proactively resolving issues and preventing process bottlenecks;

Maintain and continuously improve the internal knowledge base, ensuring key operational processes and automations are clearly documented, up to date, and easy for teams to use;

Work with cross-functional teams to create, manage, and document processes such as point churn and point billing,

About you

Have experience with CRM operations (ideally HubSpot) and building automation within sales/ops workflows;

Have a strong understanding of data architecture, process design, and systems integrations;

Good at translating operational and business needs into scalable, automated solutions, with clear documentation;

Care deeply about reliability, structure, and continuous improvement in cross-team processes;

Excellent written and spoken English;

Advantage: comfortable with Python, APIs, and webhooks;

Advantage: familiarity with operational tooling around automation (Zapier, Workato) / sales (Aircall, Hubspot) / pudo logistics (Huboo, Getbyrd) / partner support (ServiceNow) processes.

Work perks

The opportunity to benefit from our share options programme

25 working days of holiday

Access to all the tools & tech needed for work

Home office support: we provide IT workstation equipment and a personal budget of up to €540 for home workplace furniture

Private health insurance

Confidential Employee Assistance Program (EAP) for you and your family

Frequent team-building events

A personal monthly budget for shopping on Vinted

A dog-friendly office

In Vilnius office: gym & in-house meals at friendly prices

In Kaunas office: a monthly lunch allowance, and a once-a-week provided in-house lunch and breakfast

Working at Vinted

Workation policy

Better balance holidays with workdays by working remotely! Up to 90 days per year in the EU, of these, 21 days can be spent globally. For non-EU citizens, it's 21 days worldwide. This can be combined with time off for vacation or personal time.

Individual learning budget

Each year, you’ll be given a learning budget, and a total of up to 10 working days over a 2-year period to support your personal and professional development.

Hybrid work

Our hybrid model, with 2 recommended office days a week, gives you and your team the flexibility to decide if and when you want to work from home, and when to catch up in person.

Equal opportunity

We welcome applications from everybody, regardless of your background, identity, or life experiences. Job openings come with guides, not checklists. If you’re excited about a role, but don’t identify with every point in the ‘About you’ section, apply anyway – you might still be the perfect match!

The gross monthly salary range for this position is:

€3.483—€4.100 EUR