Senior User Researcher, User Research

Brief info about Vinted

Our mission is to make second-hand the first choice, and we're looking for people who want to help us get there. Every day, we work together to help our members buy and sell pre-loved clothing and lifestyle items, giving each piece a second life – or even a third.

The Vinted Group is made up of three business units that support this mission:

Vinted Marketplace is Europe’s leading platform for second-hand fashion and a go-to destination for all kinds of pre-loved items, with a growing range of categories. Our platform connects millions of members across 20+ markets, helping great items find a new life.

Vinted Go enhances the shipping experience with a vast network of over 500,000 pick-up and drop-off points, partnering with more than 60 carriers across Europe, with added services like item verification for peace of mind on high-value pieces.

Vinted Pay is the newest part of the Vinted Group, dedicated to bringing secure, reliable payments to buyers and sellers across Europe. Seamlessly integrated into the Vinted app, it helps keep every transaction safe, efficient, and easy for our members.

Founded in 2008 in Lithuania, Vinted began as a way for friends to find new homes for clothes they no longer needed. In 2019, we became Lithuania's first unicorn! Today, our headquarters remain in Vilnius, and we've grown with offices across Europe, supported by a team of over 2,000 people.

Information about the position

We are looking for a Senior User Researcher to join Vinted Marketplace on a two-year fixed-term contract. This is a flexible role; rather than owning research for a single area, you’ll support two areas spanning several domains: mainly Buyer, Supply, Security, and Trust.

In this role, you’ll explore user needs and behaviour across the selling and buying journeys, and identify and explain safety- and security-related issues from the user's perspective. You’ll work with stakeholders to turn these insights into solutions that address real member needs. Your work will include both strategic discoveries and tactical evaluations.

You’ll partner with other researchers working in the domains and collaborate with designers, product managers, data scientists, and engineers. You’ll be part of the wider Vinted Research team, which includes Research Operations specialists, Market Researchers, and User Researchers.

In this position, you’ll

Lead end-to-end generative and evaluative research across domains, using a range of research methods.

Collaborate with and support other researchers and cross-functional partners on their research projects.

Deliver actionable insights by combining attitudinal and behavioural data, and turn them into clear recommendations for product and business decisions.

Consolidate research knowledge and identify user knowledge gaps.

Regularly provide and solicit feedback to enhance the quality of research, reinforcing a culture of user-centricity.

About you

Extensive experience in designing and executing research studies in a business setting.

Expertise in both quantitative and qualitative research methods.

A track record of independently leading complex, ambiguous research projects.

The ability to translate insights into clear, actionable recommendations tailored to different audiences.

Strong collaboration skills with cross-functional teams and researchers, plus experience mentoring others.

The ability to build trust with new stakeholders and influence their decisions.

Comfort with changing priorities and context switching.

Work perks

The opportunity to benefit from our share options programme

25 working days of holiday

Access to all the tools & tech needed for work

Home office support: we provide IT workstation equipment and a personal budget of up to €540 for home workplace furniture

Private health insurance

Pension plan with flexible contribution options and a matching contribution from Vinted

Confidential Employee Assistance Program (EAP) for you and your family

Frequent team-building events

A personal monthly budget for shopping on Vinted

A dog-friendly office

In Vilnius office: gym & in-house meals at friendly prices

In Kaunas office: a monthly lunch allowance, and a once-a-week provided in-house lunch and breakfast

Working at Vinted

Workation policy

Better balance holidays with workdays by working remotely! Up to 90 days per year in the EU, of these, 21 days can be spent globally. For non-EU citizens, it's 21 days worldwide. This can be combined with time off for vacation or personal time.

Individual learning budget

Each year, you’ll be given a learning budget (starting at €3,000), and a total of up to 10 working days over a 2-year period to support your personal and professional development.

Hybrid work

Our hybrid model, with 2 recommended office days a week, gives you and your team the flexibility to decide if and when you want to work from home, and when to catch up in person.

Equal opportunity

We welcome applications from everybody, regardless of your background, identity, or life experiences. Job openings come with guides, not checklists. If you’re excited about a role, but don’t identify with every point in the ‘About you’ section, apply anyway – you might still be the perfect match!

The gross monthly salary range for this position is:

€3.292—€5.750 EUR