Director of Trust & Safety Enablement, Trust & Safety Operations

Brief info about Vinted

Our mission is to make second-hand the first choice, and we're looking for people who want to help us get there. Every day, we work together to help our members buy and sell pre-loved clothing and lifestyle items, giving each piece a second life – or even a third.

The Vinted Group is made up of three business units that support this mission:

Vinted Marketplace is Europe’s leading platform for second-hand fashion and a go-to destination for all kinds of pre-loved items, with a growing range of categories. Our platform connects millions of members across 20+ markets, helping great items find a new life.

Vinted Go enhances the shipping experience with a vast network of over 500,000 pick-up and drop-off points, partnering with more than 60 carriers across Europe, with added services like item verification for peace of mind on high-value pieces.

Vinted Pay is the newest part of the Vinted Group, dedicated to bringing secure, reliable payments to buyers and sellers across Europe. Seamlessly integrated into the Vinted app, it helps keep every transaction safe, efficient, and easy for our members.

Founded in 2008 in Lithuania, Vinted began as a way for friends to find new homes for clothes they no longer needed. In 2019, we became Lithuania's first unicorn! Today, our headquarters remain in Vilnius, and we've grown with offices across Europe, supported by a team of over 2,000 people.

Information about the position

We are seeking an experienced Director of Enablement to lead our enablement functions—spanning Quality Assurance, Training, Knowledge Management, and Process Design. This role will be pivotal in driving operational excellence, leading strategic business transformations, and empowering our operational teams and leadership. The ideal candidate will possess a strong background in operational design, change and transformation management, data-driven continuous improvement, and cross-functional leadership, collaborating closely with Operations, Policy, Product, and Legal teams.

In this position, you’ll

People & Strategic Leadership

Mentor and manage a team of functional leaders across Quality, Training, Knowledge Management, and Process Design, fostering a culture of innovation, accountability, and continuous learning.

Drive engagement strategies across enablement functions, creating a collaborative environment aligned with Vinted values and establishing enablement as a trusted partner to operations and the rest of Trust domain.

Establish clear framework metrics and performance management systems to evaluate, coach, and elevate the effectiveness and capabilities of enablement leaders and individual contributors.

Enablement & Operational Excellence

Oversee the architectural design, standardisation, and optimisation of end-to-end operational processes to maximise effectiveness, reduce friction, and eliminate waste.

Lead the strategic direction of Quality Assurance, establishing robust auditing, calibration, and feedback loops that drive compliance, and operational consistency.

Direct the strategy for onboarding, upskilling, and ongoing moderation specialists’ training, ensuring rapid time-to-proficiency and measurable performance improvements.

Oversee TSO knowledge infrastructure, ensuring information architecture, documentation standards, and change communications enable seamless, single-source-of-truth access for operational teams.

Business Transformation & Scaling

Act as a key change agent leading cross-functional transformation initiatives, aligning enablement deliverables with strategic business pivots, modules rollouts, and operational changes.

Partner closely with Operations leaders, Policy, Product, legal and trust domain leads to translate broader marketplace priorities into actionable enablement strategies and seamless operational execution.

Design and govern launch-readiness frameworks for new product features, policy shifts, new vendor sites or market expansions to ensure operational teams are fully trained, documented, and prepared prior to rollout.

Analytical & Strategic Excellence

Utilise strong analytical capabilities to connect enablement metrics (e.g., quality scores, learning retention, knowledge usage, process cycle time) to broader business KPIs, cost efficiencies, and customer outcomes.

Establish a structured CI framework (e.g., Lean / Six Sigma methodologies) to turn operational pain points and audit findings into systematic process enhancements.

Support building effective executive dashboards and reporting frameworks to showcase enablement ROI, trends, and focus areas to senior leadership.

About you

Extensive leadership experience in Operational Enablement, Process Excellence, Quality Management, or Scaled Operations in a fast-paced environment.

Demonstrated track record of developing leaders and managing multi-disciplinary teams across training, quality, knowledge, and process re-engineering.

Strong background in driving organisational change, process redesign, and executing transformation initiatives using frameworks such as Lean, Six Sigma, or Agile operational design.

Exceptional problem-solving skills with a proven ability to synthesise quality insights, training data, and process bottlenecks into actionable business improvements.

Outstanding communication and relationship-building skills, capable of influencing senior partners across Product, policy, and Core Operations.

Ability to balance high-level strategic transformation with hands-on, tactical operational readiness and execution.

Bachelor’s degree in Business Administration, Operations Management, Industrial Engineering, or a related field; Master’s degree preferred. Continuous improvement certification (e.g., Lean Six Sigma Black Belt) is a plus.

Work perks

The opportunity to benefit from our share options programme

25 working days of holiday

Access to all the tools & tech needed for work

Home office support: we provide IT workstation equipment and a personal budget of up to €540 for home workplace furniture

Private health insurance

Pension plan with flexible contribution options and a matching contribution from Vinted

Confidential Employee Assistance Program (EAP) for you and your family

Frequent team-building events

A personal monthly budget for shopping on Vinted

A dog-friendly office

In Vilnius office: gym & in-house meals at friendly prices

In Kaunas office: a monthly lunch allowance, and a once-a-week provided in-house lunch and breakfast

Working at Vinted

Workation policy

Better balance holidays with workdays by working remotely! Up to 90 days per year in the EU, of these, 21 days can be spent globally. For non-EU citizens, it's 21 days worldwide. This can be combined with time off for vacation or personal time.

Individual learning budget

Each year, you’ll be given a learning budget (starting at €3,000), and a total of up to 10 working days over a 2-year period to support your personal and professional development.

Hybrid work

Our hybrid model, with 2 recommended office days a week, gives you and your team the flexibility to decide if and when you want to work from home, and when to catch up in person.

Equal opportunity

We welcome applications from everybody, regardless of your background, identity, or life experiences. Job openings come with guides, not checklists. If you’re excited about a role, but don’t identify with every point in the ‘About you’ section, apply anyway – you might still be the perfect match!

The gross monthly salary range for this position is:

€4.358—€5.892 EUR