Content Strategist, Help Content & VOC New

Brief info about Vinted

Our mission is to make second-hand the first choice, and we're looking for people who want to help us get there. Every day, we work together to help our members buy and sell pre-loved clothing and lifestyle items, giving each piece a second life – or even a third.

The Vinted Group is made up of three business units that support this mission:

Vinted Marketplace is Europe’s leading platform for second-hand fashion and a go-to destination for all kinds of pre-loved items, with a growing range of categories. Our platform connects millions of members across 20+ markets, helping great items find a new life.

Vinted Go enhances the shipping experience with a vast network of over 500,000 pick-up and drop-off points, partnering with more than 60 carriers across Europe, with added services like item verification for peace of mind on high-value pieces.

Vinted Pay is the newest part of the Vinted Group, dedicated to bringing secure, reliable payments to buyers and sellers across Europe. Seamlessly integrated into the Vinted app, it helps keep every transaction safe, efficient, and easy for our members.

Founded in 2008 in Lithuania, Vinted began as a way for friends to find new homes for clothes they no longer needed. In 2019, we became Lithuania's first unicorn! Today, our headquarters remain in Vilnius, and we've grown with offices across Europe, supported by a team of over 2,000 people.

Information about the position

Help Experience domain at Vinted is on a mission to create an effortless, scalable, and cost-effective help experience for our members. We aim to empower them to solve any queries or issues by developing and improving our self-help tools. To support that mission, Help Experience has a team of around 60 people working in the Vilnius and Berlin offices.

The Content Strategy & Performance team is responsible for providing high-quality, accurate, and up-to-date information in our self-help tools, currently including Help Centre, Auto - Replies and Chatbot. This enables our members to find quick answers to any issues or questions they encounter while using our platform.

The role is a temporary cover for a maternity leave, open November’26 - September ’28.

In this position, you’ll

Develop self-help content strategies and tactics to help members effortlessly solve issues and advocate for the most appropriate content solutions and strategies when working with product teams and other departments

Enhance the Help Centre's content structure and usability, focusing on content placement and user experience (UX) improvements

Translate ideas into clear and meaningful content that enables our members to find answers easily

Identify opportunities for content improvements and experimentation (A/B testing) by conducting thorough content and data analysis

Act as a liaison between our team and the product, legal, and research teams, coordinating analyses, providing assistance as needed, and synthesizing user insights related to content

Manage multiple projects, seamlessly switching between them as needed

About you

Proven experience in diverse content creation and management techniques for digital products (including user flows, infographics, SEO, and A/B testing) would be a significant benefit

High level of autonomy and ability to make independent decisions

Proven problem-solving skills in content strategy, showcasing innovative solutions

Ability to interpret different research and analyses to inform content strategies and tactics

Proficient in copywriting and editing, with clarity in both written and verbal communication

A collaborative person who can build good working relationships with various stakeholders

Strong organisational and time management skills

Curious and willing to learn about new methods for improving content effectiveness

Work perks

The opportunity to benefit from our share options programme

25 working days of holiday

Access to all the tools & tech needed for work

Home office support: we provide IT workstation equipment and a personal budget of up to €540 for home workplace furniture

Private health insurance

Pension plan with flexible contribution options and a matching contribution from Vinted

Confidential Employee Assistance Program (EAP) for you and your family

Frequent team-building events

A personal monthly budget for shopping on Vinted

A dog-friendly office

At Vilnius office: gym & in-house meals at friendly prices

At Kaunas office: a monthly lunch allowance, and an in-house lunch and breakfast once a week

Working at Vinted

Workation policy

Better balance holidays with workdays by working remotely! Up to 90 days per year in the EU, of these, 21 days can be spent globally. For non-EU citizens, it's 21 days worldwide. This can be combined with time off for vacation or personal time.

Individual learning budget

Each year, you’ll be given a learning budget (starting at €3,000), and a total of up to 10 working days over a 2-year period to support your personal and professional development.

Hybrid work

Our hybrid model, with 2 recommended office days a week, gives you and your team the flexibility to decide if and when you want to work from home, and when to catch up in person.

Equal opportunity

We welcome applications from everybody, regardless of your background, identity, or life experiences. Job openings come with guides, not checklists. If you’re excited about a role, but don’t identify with every point in the ‘About you’ section, apply anyway – you might still be the perfect match!

The gross monthly salary range for this position is:

€2.483—€3.358 EUR