Account Manager - Fixed term 12 months New

TOPdesk is an international Software company specializing in service management with 800 employees in 8 countries and 5,000 customers worldwide. For our Budapest office, we are looking for a Product Operations Specialist.

About the role

As an Account Manager for our Hungarian customers, you are the main commercial point of contact for your customer portfolio and work closely with our Consultancy and Support teams, as well as with our Development department when needed. You are responsible for the commercial success of your account portfolio and actively contribute to your customers’ growth by identifying opportunities, building a strong expansion pipeline, and securing revenue through structured renewal management.

Your responsibilities

Take full ownership of all contract renewals within your portfolio, including forecasting based on Commit / Best Case / Pipeline

Identify risks at an early stage and define concrete mitigation measures • Negotiate contractual terms within defined commercial guidelines

Build and maintain an active expansion pipeline

Identify cross-sell and upsell opportunities based on actual customer value and needs (Value-Based Selling)

Segment accounts based on revenue potential and whitespace to prioritize your time effectively

Conduct regular, results-oriented customer check-ins

Collaborate closely with Marketing and Product teams on customer feedback and product needs

Work closely with Consultancy and Support to ensure customer success as the foundation for retention and expansion

Your profile

Completed university degree

Experience in a customer-facing role with commercial and/or revenue responsibility is preferred

Excellent communication and presentation skills

Confident and persuasive presence, combined with an entrepreneurial mindset

Strong goal and results orientation, while maintaining a high level of customer and service focus

Confident use of CRM systems for pipeline management and forecasting

Fluent Hungarian and English are required

What we offer

Extra 5 additional days of leave on top of the basic annual leave

Holiday allowance: 8% of the annual gross salary (paid in December)

Fitness membership (Life1 gym)

Private health insurance (Medicare)

Cafeteria

Company massage

Flexible working hours

Home office

Personal development (no fixed budget)

Anniversary bonus

Office massage

Sabbatical