Customer Renewal Specialist, French Speaking

TeamViewer provides a leading Digital Workplace platform that connects people with technology—enabling, improving and automating digital processes to make work work better. Our software solutions harness the power of AI and shape the future of digitalization.

We believe that our diverse teams and strong company culture are key to the success of our products and technologies, that hundreds of millions of users around the world and around 645,000 customers across all industries rely on. With more than 1,900 employees worldwide, we celebrate the unique perspectives and talents that each individual brings to the table and foster a dynamic work environment where new ideas thrive. Are you ready to join our team and make an impact?

Responsibilities

Are you ambitious, sales-driven and you love building relationships with a diverse range of customers? Then join our Retention Team-EMEA and help growing and retaining our customer base in the French-speaking region by having technical knowledge about our products.

Execute the renewal process to ensure ARR is retained or expanded

Identify opportunity and customer level risk and coordinate the mitigation

Collaborate cross-functionally to provide exceptional customer experiences, building trust and credibility both internally and externally

Establish business relationships with TeamViewer customers via telephone and email

Discover cross and up-sell opportunities with the existing customer base

Monitor and report on market and competitor trends, providing relevant feedback from the customers to improve internal processes and customer loyalty

Requirements

University or college degree in the field of Business, Marketing, or something similar is great, but not a dealbreaker

1-2 years of experience in sales, customer retention or customer service, ideally with a focus on renewals

Ideally experience in the IT environment with SaaS knowledge

Strong communication skills, positive attitude and enjoy working in an international team

Customer-centric and results-oriented approach, demonstrating a willingness to go the extra mile

Fluency in French and English is mandatory, further languages are a plus

What we offer

Onsite Onboarding in our HQ office for an optimal start

Great compensation and benefits packages including company achievement bonus or sales bonus and regular salary reviews

Public transport friendly offices

Special terms for local gyms

Access to Corporate Benefits platform with many discounts

Regular Team events and company-wide celebrations

Open door policy, no dress code rules, frequent all Hands and Leadership Lunches

Hybrid work time

Work From Abroad Program allowing up to 40 days of work outside your contracting country

We celebrate diversity as one of core values, join and drive one of the c-a-r-e initiatives together with us!

TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.

If you require any accommodations or adjustments during the application or hiring process, including interview or onboarding support, please reach out to your Talent Acquisition Partner, who will be happy to support you.