Online Reputation Team Lead · Surfshark

We are looking for a communications professional to lead a dedicated team of online reputation specialists. If you enjoy solving complex communication puzzles and want to play a key role in how a global cybersecurity brand is perceived, this is the role for you.

IF YOU WANT TO:

- Lead a team of five online reputation specialists responsible for user communication across online channels, sentiment monitoring, reporting, and managing online reputation projects;

- Manage sensitive situations that may negatively impact the brand and coordinate communication strategies when needed;

- Work closely with internal stakeholders, including Product, Legal, PR, and Customer Service, to ensure consistent messaging;

- Represent the online reputation perspective in product development and launches, helping to identify and mitigate potential risks;

- Leverage online sentiment data to identify trends and turn them into actionable areas for improvement;

- Develop and scale standard procedures and communication templates to ensure efficient collaboration.

AND YOU CAN CHECK OFF:

- Excellent written and verbal communication skills and ability to craft clear, concise, and persuasive messages;

- Proven experience in the field of PR, communication, or online reputation;

- Systematic approach toward problem-solving in unstructured and undefined situations;

- Analytical thinking and willingness to dig into macro- and micro-level details of a situation;

- Strong understanding and use of social platforms such as Reddit, Facebook, X.

BONUS POINTS IF YOU:

- Have experience in people management, including leading and mentoring a team;

- Know the cybersecurity landscape and trends.

HERE’S THE DEAL:

- Growth and learning opportunities: time dedicated to learning, conferences, online learning platforms, and books for your professional development;

- Health and wellness: we want you to feel and be your best. That's why we offer various benefits, from online workouts and a physical coach to health insurance and regular mental health checks;

- Tools of your choice: choose the technical equipment and tools you need to do your best work;

- Community and celebrations: get ready for long-lasting traditions such as yearly workation, Friday get-togethers, various team buildings and company celebrations;

- Work-life balance: with our WFA policy, you can work from almost anywhere in the world;

- More days off: additional vacation days depending on your tenure;

- Premium Surfshark accounts: for you, your family, and friends;

- Gross salary: 3300-4500 Eur/month. Although it may vary depending on your skills and experience.