Verified by our engine · Posted 2mo ago

Spotify

Product Manager - Customer Service Platform

Spotify · Product

London

Mid-level Still listed after 2 months

Product

Last seen 2h ago

Posted
2mo ago

Posted on 2 September 2026

Workplace
Hybrid

Work model: Hybrid

Salary
Not disclosed

Salary range not shared by the company

Visa sponsorship
Not specified

Visa sponsorship details unknown

Listing history First seen 60+ days ago
  • First seen 60+ days ago. We first saw this listing on 2 Sept 2026. That is when we found it, not necessarily when it was posted.

First seen 2 Sept 2026. Last checked 11 Nov, 02:17 UTC. We read each employer's own career page on a cycle and record what changes; this is what we observed, not a verdict on the role.

Sign in to report an error

The Subscriptions Mission builds and evolves Spotify’s subscription products and marketplace experiences to drive sustainable user and revenue growth globally. We focus on awareness, acquisition, activation, retention, and monetization strategies that help users unlock the full value of Spotify while enabling the business to scale efficiently and responsibly.

Spotify's Customer Service Platform powers interactions between our users and support teams. As a Product Manager, you will shape the tools, channels, and foundational APIs that enable our advisors to deliver fast, effective, and empathetic support at scale.

You’ll help improve the advisor experience through intelligent tooling, define how customers reach support across channels, and strengthen the API layer underpinning our service ecosystem. Your work will bring platform thinking together with real human impact, helping our advisors do their best work and improving how users experience Spotify support.

 

About Spotify

Spotify engineers from Stockholm and London, with Brussels. One of the few genuinely European technology companies at this scale, and its engineering practices are widely copied.

Apply at Spotify