Technical Lead / Engineering Manager (gn) Microsoft Dynamics 365 CE / CRM

Why SoftwareOne?

SoftwareOne ist ein globaler Anbieter für Software- und Cloud-Lösungen. Mit einer Präsenz in über 70 Ländern und mehr als 12.000 Mitarbeitenden unterstützen wir Unternehmen dabei, ihre Software-Investitionen zu optimieren, Anwendungen zu modernisieren und das volle Potenzial von Cloud, Data und AI zu erschließen.

Was uns ausmacht, sind die Menschen bei SoftwareOne. Wir ermöglichen Zusammenarbeit über Ländergrenzen hinweg, fördern kontinuierliches Lernen und schaffen Raum für Entwicklung in einer sich ständig wandelnden Technologielandschaft. Ob dein Fokus auf Technologie, Customer Success oder Business Operations liegt – deine Ideen zählen und dein Beitrag macht einen Unterschied.

Werde Teil eines globalen Teams, in dem du deine Fähigkeiten weiterentwickelst, mit führenden Technologien arbeitest und echten Mehrwert für unsere Kunden schaffst.

The role

Do you enjoy leading high-performing engineering and consulting teams to build impactful CRM solutions?

Are you passionate about modern platform engineering using Microsoft Dynamics 365 | Sales & Customer Service?

Do you thrive in an agile, international environment where innovation and accountability drive success?

Practical Information:

Location: Warsaw, Poland or Belgrad, Serbia | Work arrangement: Hybrid | Contract type: Full-time | Reporting to: Director of Software Engineering | Language requirements: Fluent/professional English, written and verbal

As our new Engineering Manager (gn) Dynamics 365 CE, your mission will be to elevate engineering excellence, drive platform maturity, and deliver reliable, high‑impact CRM solutions that support our global Sales organization.

Key responsibilities

Lead, develop and grow a global team of software engineers and technical consultants working on our Dynamics 365 | Sales & Customer Service platform

Drive the strategic evolution of our Dynamics 365 | Sales & Customer Service platform by developing forward‑looking concepts - including the integration of innovations such as AI - to ensure the CRM landscape scales with SoftwareOne’s future growth

Establish and continuously improve software engineering processes and ensure adherence to quality standards

Contribute hands‑on to design, implementation, documentation and testing

Collaborate closely with Product Management, Product Owners and, where needed, external partners to deliver impactful solutions

What we need to see from you

Proven experience leading engineers and technical consultants in Microsoft CRM/CE environments

Solid understanding of enterprise CRM ecosystems, especially Microsoft Dynamics 365 | Sales & Customer Service and Power Platform

Experience designing and implementing sales processes using Dynamics 365 | Sales & Customer Service

Familiarity with agile software development practices (SCRUM, Kanban)

Excellent communication skills (English on C-Level), analytical mindset, and a structured, solution-oriented workstyle

What we offer

An internal IT department that breaks the stereotypes

A modern technology environment working with the latest Microsoft technologies

Agile ways of working, including SCRUM and Kanban, supporting collaboration and continuous improvement

International collaboration with global engineering and consulting teams

Opportunity to help shape and improve engineering processes with real impact

A role that enables you to stay hands‑on in design, implementation, documentation, and testing

Close partnership with Product Management and Product Owners, enabling strategic contribution

A highly engaged and efficient team environment

Clear opportunities for learning, growth and expanding scope, creating space for development, progression and growing responsibilities over time

An environment that prioritizes the “best fit” for long‑term success, giving you the room to grow into the role

A company that invests heavily in talent and training, offering continuous learning, upskilling and a supportive culture that encourages taking ownership and building long‑term expertise

and many more...

Job Function

IT & Solutions

Accommodations

SoftwareOne welcomes applicants from all backgrounds and abilities to apply. If you require reasonable adjustments at any point during the recruitment process, email us at reasonable.accommodations@softwareone.com.

Please include the role for which you are applying and your country location. Someone from our organization that is not part of the decision-making process will be in touch to discuss your specific needs and we will make every effort to accommodate you. Any information shared will be stored securely and treated in the strictest of confidence in line with GDPR.

At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Additionally, we encourage experienced individuals that have taken an intentional career break and are now prepared to return to work to explore our SOAR program.