Associate Support Engineer

Why SoftwareOne?

SoftwareOne is a global software and cloud solutions provider and distributor, powered by around 12,000 people across more than 70 countries. But what really makes us SoftwareOne is our people: curious minds, different perspectives, and talented teams working together to solve real challenges and create meaningful impact. Here, you’ll have the opportunity to grow, explore new possibilities, and build a career that’s uniquely yours, while helping shape what’s next in technology.

The role

Do you enjoy troubleshooting technical challenges and finding clear, practical solutions for customers?

Are you motivated by solving complex Microsoft-related issues while supporting users in a fast-paced, service-oriented environment?

Interested in joining a leading global software and cloud solutions provider, helping organizations run and optimize their IT environments?

Practical Information

Location: Prague, Czech Republic | Reports to: Team Lead | Work Arrangement: Hybrid | Visa Requirements: Valid Visa for Czech Republic| Language Requirements: Fluency in Czeck / Slovakian, Working level of English

As our Associate Support Engineer, you will play a critical role in ensuring our customers receive reliable, effective technical support. You will work closely with clients to troubleshoot issues, resolve incidents, and support stable and secure IT environments.

Key responsibilities

Provide day-to-day technical support and troubleshooting across Microsoft technologies

Analyse, diagnose, and resolve customer issues efficiently and professionally

Communicate clearly with customers, translating technical topics to non-technical users

Ensure incidents, requests, and changes are handled in line with agreed processes and SLAs

Understand the business impact of technology changes and support smooth implementations

Collaborate closely with internal teams in a Managed Services environment

What we need to see from you

Hands-on experience in technical support, IT helpdesk, or software support roles

Ability and motivation to maintain industry accreditations within the Technology Services Practice (Microsoft Windows Server platform, Microsoft Azure, Microsoft SQL Server)

Experience or knowledge of cloud technologies such as Azure, Microsoft 365, or AWS

Strong troubleshooting and analytical skills, with a structured and organised way of working

Ability to manage multiple tasks, prioritise effectively, and work independently

Solid problem-solving mindset and a customer-focused approach

Understanding of how technology changes impact business operations

Relevant certifications in IT or customer support are considered a plus

What’s on offer 

Our company benefits vary based on your location, but always include:   

Global company culture: We defined our 6 core values through our company culture (https://www.softwareone.com/en/our-story/our-values)  

A mentor who supports your successful start and is at your side with advice and action  

President’s Club: Recognition awarded by leadership and your peers  

Lifelong education: A variety of training and development opportunities  

Hire to Grow: We optimize our internal structures and feedback culture constantly to be your Employer of Choice, today and in future  

Job Function

Services

Accommodations

SoftwareOne welcomes applicants from all backgrounds and abilities to apply. If you require reasonable adjustments at any point during the recruitment process, email us at reasonable.accommodations@softwareone.com.

Please include the role for which you are applying and your country location. Someone from our organization that is not part of the decision-making process will be in touch to discuss your specific needs and we will make every effort to accommodate you. Any information shared will be stored securely and treated in the strictest of confidence in line with GDPR.

At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Additionally, we encourage experienced individuals that have taken an intentional career break and are now prepared to return to work to explore our SOAR program.