Solution Architect (gn) ServiceNow ITSM / ITOM / ITAM

Why SoftwareOne?

SoftwareOne is a global software and cloud solutions provider and distributor, powered by around 12,000 people across more than 70 countries. But what really makes us SoftwareOne is our people: curious minds, different perspectives, and talented teams working together to solve real challenges and create meaningful impact. Here, you’ll have the opportunity to grow, explore new possibilities, and build a career that’s uniquely yours, while helping shape what’s next in technology.

The role

Would you like to take responsibility for the end-to-end ServiceNow architecture for our clients in a global enterprise environment and drive its strategic development?

Do you enjoy driving customer-focused integrations, efficient workflows and the continuous development of the platform within complex project landscapes?

Are you keen to work with our clients as a global service provider designing sustainable solutions for cloud and software transformation?

Practical Information:

Location: DACH, multiple locations | Language Requirements: Professional level German and English written and verbal |  Work Arrangement: Hybrid, and willingness to travel (up to 15%) 

As our new ServiceNow Architect, you will play a key role in our delivery team, owning the overall platform design and translating client business needs into technical solutions. You will ensure the architecture, design, implementation, and integrity of the ServiceNow platform across the enterprise.

Key responsibilities

Design end-to-end ServiceNow architectures across modules such as ITSM, ITOM & ITAM

Provide technical leadership, mentorship, and oversight across ServiceNow projects

Design integration architectures (REST, SOAP, MID Server, Service Graph Connectors)

Define and maintain platform architecture principles, standards, and guardrails

Collaborate with client stakeholders (Platform Owners, Product Owners, Architects) to present designs and align solutions

Support pre-sales (ITSM/ITOM/ITAM), including scoping, sizing, documentation approval, and production release sign-off

Deliver ServiceNow demos to clients, showcasing platform capabilities and solutions

Act as trusted advisor for customers and senior stakeholders

What we need to see from you

Several years of proven experience working with ServiceNow platforms

Proven experience as ServiceNow Architect or Lead Technical Consultant

Strong knowledge of:

ServiceNow platform capabilities

ITSM, CMDB & CSDM

ITOM Discovery (on-prem and cloud), ACC and Integrations

ITAM

Flow Designer, JavaScript, SQL, import sets and transform maps

Deep understanding of CMDB governance/architecture, including Identification & Reconciliation Engine and its impact on data quality

Experience with agile / SAFe / hybrid project delivery

ServiceNow CSA and CIS-ITSM certificate, any other CIS like Discovery, SAM, HAM or a CTA would be a plus

Solid communicator and collaborator with a proactive, can-do attitude combined with proactive ownership

Ability to balance standardization vs. customer-specific needs

If this position is filled in Austria, the salary for this role is at least EUR 4,485 gross per month for 38.5 hours per week, in accordance with the Austrian IT collective agreement. Depending on your qualifications and professional experience, the actual salary may be significantly higher.

What's in it for you

Our employees are our most valuable asset – that’s why we create an environment where you can feel at home and thrive:

Flexible working with the option to work from home

Time for new perspectives: the option of a sabbatical or workation

Embracing diversity: active promotion of equal opportunities through our DEIB strategy and the Women in Tech initiative

Harmony Day: an extra day off to make a positive social impact

Structured start: A personal onboarding buddy supports you from day one

Personal development: Tailored learning and development opportunities

You can find all country-specific benefits here:

Benefits Deutschland

Benefits Schweiz

Benefits Österreich

You know someone who could be interested in working with us?

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Job Function

Services

Accommodations

SoftwareOne welcomes applicants from all backgrounds and abilities to apply. If you require reasonable adjustments at any point during the recruitment process, email us at reasonable.accommodations@softwareone.com.

Please include the role for which you are applying and your country location. Someone from our organization that is not part of the decision-making process will be in touch to discuss your specific needs and we will make every effort to accommodate you. Any information shared will be stored securely and treated in the strictest of confidence in line with GDPR.

At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Additionally, we encourage experienced individuals that have taken an intentional career break and are now prepared to return to work to explore our SOAR program.