Academy - Associate Delivery Customer Success Manager

Why SoftwareOne?

SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world-class learning and development programs. Whether you're passionate about cloud, software, data, AI, or building meaningful client relationships, you’ll find a place to thrive here. Join us and be part of a purpose-driven culture where your ideas matter, your growth is supported, and your career can go global.

The role

Welcome to SoftwareOne Academy, our global program dedicated to developing the next generation of professionals. A mix of work and learning!

Are you looking for an Apprenticeship opportunity? We are hiring 2 Customer Success Managers for our Apprenticeship Program in Paris.

In this role, you will be the primary point of contact for customers, where you will manage quote creation, order processing, and day-to-day customer requests. You will be responsible for a list of accounts in the region. You will also coordinate with the various Teams in SoftwareOne and ensure customer needs are met in a timely and accurate manner.

Key Responsibilities:

Coordinate with the relevant Licensing Specialists to provide license knowledge and support during the sales process

Serve as key resource for volume license offerings

Act as the single point of contact for account manager and customer, supporting their day-by-day delivery and overseeing 

Develop and maintain consultative relationships with existing customers

Grow and maintain existing customer and partner relationships

Establish and expand relationships with key executives and decision makers

What we need to see from you

You can do an Apprenticeship agreement with your school/university and us for 1 year

You manage Excel

You have ability to: Show initiative

Maintain a positive attitude

Adapt to and embrace change in a rapidly changing environment

Maintain and promote good client relations, maintain confidentiality of sensitive information

What’s on offer

Hybrid role

Structured onboarding and hands-on commercial training

International working environment

Experience in a global software and cloud organization

Job Function

Sales

Accommodations

SoftwareOne welcomes applicants from all backgrounds and abilities to apply. If you require reasonable adjustments at any point during the recruitment process, email us at reasonable.accommodations@softwareone.com.

Please include the role for which you are applying and your country location. Someone from our organization that is not part of the decision-making process will be in touch to discuss your specific needs and we will make every effort to accommodate you. Any information shared will be stored securely and treated in the strictest of confidence in line with GDPR.

At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Additionally, we encourage experienced individuals that have taken an intentional career break and are now prepared to return to work to explore our SOAR program.