Digital Workplace Lead

Why SoftwareOne?

SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world-class learning and development programs. Whether you're passionate about cloud, software, data, AI, or building meaningful client relationships, you’ll find a place to thrive here. Join us and be part of a purpose-driven culture where your ideas matter, your growth is supported, and your career can go global.

The role

Are you motivated to lead service excellence, support customers in achieving their goals, and build trusted relationships while driving continuous improvement?

Do you thrive on delivering results, building strong customer relationships, and learning while collaborating effectively with diverse stakeholders?

Are you keen to be part of a global IT company that strives to build a diverse and inclusive culture of equal opportunities?

Location: Prague, Czech Republic | Work arrangement: Hybrid | Contract type: Full-time | Language requirements: Fluent/professional Czech & English, written and verbal;

The MS 365 Delivery Team Lead oversees the day-to-day operational activities of the assigned team and personally delivers on customer engagements. The role supervises the delivery resources and provides direction towards successfully meeting delivery expectations (scope, timeframe, budget, quality and customer experience). The MS 365 Delivery Team Lead supports the resolution of escalations, drives continuous improvement and coaches team members with focus on securing superb employee experience.

ROLE IN SERVICE DELIVERY

- Delivers on services engagements and manages the remote delivery resources in terms of tasks’ allocations and workload distribution.

- Facilitates the landing of hybrid delivery motions where relevant (when delivery teams consist of people from multiple Local and Remote delivery orgs)

- Secures superb customer experience (for external and internal customers)

- Supports and personally leads the resolution of service delivery escalations.

PEOPLE

- Supports the hiring and retention of talented team members in alignment with the dynamically evolving business needs.

- Contributes towards the performance management motions for team members and engages in regular bi-directional feedback sessions.

- Engages the team in continuous improvement initiatives.

- Mentors the team members and assists them with their onboarding / professional development (incl. up-skilling and re-skilling)

- Supports the motion of creation and execution on Personal Development Planning

- Identifies gaps in capabilities (both tech and soft skills) and acts accordingly, supported by the Customer Service Delivery Lead

- Acts as an active participant of our change management process; manage team’s collection of feedback about possible improvements, challenges, and based on feedback from Lessons Learned

- Monitor the performance of team members by following the company approved framework.

- Encourages communication and effective collaboration, facilitate discussions and conflict resolution.

What we need to see from you

SKILLS REQUIRED

- Service delivery expert with passion for leading people, driving high performance, and solving problems.

- Being able to work effectively with people having diverse skillsets and experience levels, passionate about helping people grow.

- Skilled at stakeholder management as well as structuring and coordinating tasks of self and team

Passionate about high customer satisfaction results and great team spirit

- Good storytelling / communication, collaboration, and coaching skills (to be applied both internally & externally)

- Demonstrated ability to mentor people and successfully onboard new hires.

ТECHNICAL SKILLS

- Deep domain (Microsoft 365) expertise with the specific service line (incl hand-on in delivery)

- Demonstrated ability to coordinate, communicate and manage tasks to a tight schedule

- Demonstrates understanding of risk factors associated with services delivery

- Ability to mitigate risks in consistent and pro-active manner

- Relevant (for the Service Line) industry recognized certifications

- Passion about technology

RELEVANT EXPERTISE

- 7+ years of experience in the services industry (incl hands-on delivery)

- Proven track record of leading small delivery teams, attracting and retaining tech talent.

- Managing various stakeholders in complex environments (both internally within the company and externally within customers)

- Ability to work efficiently with minimal direction / supervision.

- Experience in dealing with customers and escalations.

- Experience with project management of technical solutions implementation and maintenance

- Bachelor’s degree in computer science or other relevant tech field of study

- Excellent written and verbal communication in English

WHY SHOULD YOU JOIN OUR TEAM?

- Build a career within an innovative and fast-growing company with unique corporate culture.

- We trust you - our working hours are flexible, and you can work from home as much as you see feasible

- The global scale allows you to work on projects across many countries in EMEA

- A pool of training and development opportunities, including certifications for Azure and AWS

- With our Employee Stock Purchase Program, you benefit from the company's success.

Job Function

Services

Accommodations

SoftwareOne welcomes applicants from all backgrounds and abilities to apply. If you require reasonable adjustments at any point during the recruitment process, email us at reasonable.accommodations@softwareone.com.

Please include the role for which you are applying and your country location. Someone from our organization that is not part of the decision-making process will be in touch to discuss your specific needs and we will make every effort to accommodate you. Any information shared will be stored securely and treated in the strictest of confidence in line with GDPR.

At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Additionally, we encourage experienced individuals that have taken an intentional career break and are now prepared to return to work to explore our SOAR program.