Account Manager - SMB

Why SoftwareOne?

SoftwareOne is a global provider of software and cloud solutions. With a presence in over 70 countries and more than 12,000 professionals, we help organizations optimize software investments, modernize applications, and unlock the value of cloud, data, and AI.

Our people are at the core of everything we do. We enable collaboration across borders, continuous learning, and opportunities to grow in a fast-evolving technology landscape. Whether your focus is on technology, customer success, or business operations, your ideas matter, and your contributions make a difference.

Join a global team where you can build your skills, work with leading technologies, and make a real impact for our customers.

The role

Do you enjoy building strong customer relationships and helping SMB organizations grow through innovative technology solutions and strategic partnerships?

Are you motivated by expanding existing accounts, winning new business, and identifying opportunities to create long-term value for your customers?

Are you looking for a role where you can grow your career with the support of a global market leader in a collaborative environment?

Practical Information:  Location: Helsinki, Finland | Work Arrangement: Hybrid | Reports to: Director of Commercial Sector | Visa Requirements: Valid working visa for Finland | Language Requirements: Full proficiency in English and Finnish, written and verbal

As our new Account Manager, you will be responsible for growing and developing a portfolio of small and medium-sized business (SMB) customers across Finland by building strong relationships and identifying new business opportunities. While focusing primarily on managing and expanding existing customer accounts, you will also drive customer acquisition, positioning relevant SoftwareOne solutions and services to meet evolving business needs. Through proactive customer engagement, you will uncover opportunities for cross-selling and upselling, helping customers maximize value while supporting SoftwareOne's continued growth in the SMB market.

Key Responsibilities

Manage and grow a portfolio of SMB customers, with a primary focus on developing and expanding existing accounts while building new customer relationships

Build trusted relationships with business decisionmakers and executives to understand their needs and position relevant SoftwareOne solutions and vendor offerings

Identify and drive upselling and cross-selling opportunities across the SoftwareOne portfolio within both existing and new customer accounts

Develop and execute targeted sales strategies aligned with customer industries and business priorities to accelerate growth and expand market presence

What we need to see from you

Proven experience in B2B sales, account management, or business development within the IT industry

Understanding of cloud technologies, software solutions, or technology services sales is a plus

Experience working with customers in the Finnish corporate or SMB market is an advantage

Curiosity, adaptability, and a passion for learning in a fast-paced and continuously evolving technology landscape

A self-driven, customer-focused, and results-oriented mindset with a strong entrepreneurial approach

Excellent communication, relationship-building, and negotiation skills, with the ability to engage effectively with stakeholders at all levels

What we offer

Upskilling opportunities through certifications and training

Regular social and team events in a collaborative, supportive culture

A communal environment with a strong focus on teamwork

Independence and autonomy in how you approach your work

Well-being support through ePassi (lunch, sport, culture, commute, health, etc.) and gym access

Additional benefits including health insurance and contributions to internet and phone costs

Job Function

Sales

Accommodations

SoftwareOne welcomes applicants from all backgrounds and abilities to apply. If you require reasonable adjustments at any point during the recruitment process, email us at reasonable.accommodations@softwareone.com.

Please include the role for which you are applying and your country location. Someone from our organization that is not part of the decision-making process will be in touch to discuss your specific needs and we will make every effort to accommodate you. Any information shared will be stored securely and treated in the strictest of confidence in line with GDPR.

At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Additionally, we encourage experienced individuals that have taken an intentional career break and are now prepared to return to work to explore our SOAR program.