Digital Sales Account Manager

Why SoftwareOne?

SoftwareOne is a global provider of software and cloud solutions. With a presence in over 70 countries and more than 12,000 professionals, we help organizations optimize software investments, modernize applications, and unlock the value of cloud, data, and AI.

Our people are at the core of everything we do. We enable collaboration across borders, continuous learning, and opportunities to grow in a fast-evolving technology landscape. Whether your focus is on technology, customer success, or business operations, your ideas matter, and your contributions make a difference.

Join a global team where you can build your skills, work with leading technologies, and make a real impact for our customers.

The role

Digital Sales Account Manager

Hybrid Model | Port of Spain

Are you passionate about building strong customer relationships and helping businesses find the right technology solutions for their needs?

Do you enjoy working in a dynamic, customer-focused environment where sales, problem-solving, and technology come together to create business value?

Join our Digital Sales team and become a trusted advisor for our SME customers. In this role, you will be responsible for managing a portfolio of accounts, understanding customer needs, driving renewals and growth opportunities, and ensuring an excellent customer experience. You will work closely with internal sales, technical, product, and support teams to address customer requests, resolve escalations, and identify opportunities to expand the value of our digital solutions.

Key Responsibilities

Manage and develop strong, trust-based relationships with assigned SME accounts, acting as the primary point of contact and digital sales advisor.

Drive renewals, upsell, and cross-sell opportunities by understanding customer needs, usage patterns, business challenges, and market trends.

Coordinate customer requests and service needs with internal technical, product, support, and other cross-functional teams, ensuring timely and effective resolution.

Resolve escalations and post-sales issues, including technical concerns, billing discrepancies, and other customer challenges, while maintaining a strong customer experience.

Analyze account performance, customer engagement, and sales data to identify growth opportunities, support territory planning, and recommend improvements to sales and account management strategies.

What we need to see from you

Build and maintain strong customer relationships, acting as a trusted advisor and primary point of contact for assigned SME accounts.

Drive renewals, upselling, and cross-selling opportunities by identifying customer needs and demonstrating the value of digital solutions.

Communicate and negotiate effectively with customers, managing objections, expectations, and escalations with a customer-first approach.

Understand business challenges and translate them into relevant technology solutions by collaborating with technical, product, and support teams.

Analyze account and sales data, manage customer requests through CRM tools, and use insights to identify opportunities for growth and continuous improvement.

Why join our team?

At SoftwareOne, you become part of a global organization that champions growth, innovation, and meaningful impact. Here, your development and well-being truly matter. These five key benefits reflect what sets us apart:

Comprehensive health and well-being

Continuous learning and career development

Performance-based incentives and employee share participation

Flexible and hybrid work models

Clear career progression opportunities into L2 Support and Infrastructure Engineering roles, supported by internal training and certification programs

Job Function

Sales

Accommodations

SoftwareOne welcomes applicants from all backgrounds and abilities to apply. If you require reasonable adjustments at any point during the recruitment process, email us at reasonable.accommodations@softwareone.com.

Please include the role for which you are applying and your country location. Someone from our organization that is not part of the decision-making process will be in touch to discuss your specific needs and we will make every effort to accommodate you. Any information shared will be stored securely and treated in the strictest of confidence in line with GDPR.

At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Additionally, we encourage experienced individuals that have taken an intentional career break and are now prepared to return to work to explore our SOAR program.