Microsoft AI & Automation Engineer

Why SoftwareOne?

SoftwareOne is a global provider of software and cloud solutions. With a presence in over 70 countries and more than 12,000 professionals, we help organizations optimize software investments, modernize applications, and unlock the value of cloud, data, and AI.

Our people are at the core of everything we do. We enable collaboration across borders, continuous learning, and opportunities to grow in a fast-evolving technology landscape. Whether your focus is on technology, customer success, or business operations, your ideas matter, and your contributions make a difference.

Join a global team where you can build your skills, work with leading technologies, and make a real impact for our customers.

The role

Ready to turn business problems into practical AI and automation solutions — and to say so when AI is not the right answer?

Interested in owning a use case from the first workshop through to enterprise deployment, rather than picking it up after someone else has scoped it?

Practical Information

Location: Sofia, Bulgaria | Reports to: Service Delivery Lead - Azure & DWP | Work Arrangement: Hybrid | Language Requirements: Fluent/professional English, written and verbal | Learn more: softwareone.com

As our new Microsoft AI & Automation Engineer, you work directly with customers to identify valuable use cases, recommend the right solution and take it through to enterprise deployment. Sometimes that means an agent built in Microsoft Copilot Studio or Microsoft Foundry. Sometimes it means Power Platform automation, classic search or another deterministic approach.

This is a customer-facing delivery role on enterprise AI enablement engagements, working alongside the architect who owns the platform decision and alongside the strategy, security and adoption workstreams. Alongside hands-on delivery, you will help ensure that Responsible AI and governance principles are designed into solutions from the beginning rather than added at the end.

We care more about solving the problem than using the most powerful technology.

Key Responsibilities

Advise and implement governance guardrails within the customer's Power Platform — managed environments, DLP connector policies, the custom connector approval route, capacity and license consumption, and the Center of Excellence tooling that keeps the estate visible Use agile and design-thinking methods to uncover, challenge and prioritise valuable AI and automation use cases

Build and customize agents in Microsoft Copilot Studio or Microsoft Foundry — instructions, knowledge grounding, connectors, actions and the enterprise AI workflows behind them

Support the Solution Architect on the platform decision for each enterprise AI use case — Copilot Studio, Microsoft Foundry or the Power Platform — working from the business outcome rather than the product, choosing the least powerful option that meets the requirement, and defending that trade-off in design review

Say so when the answer is not an agent at all: structured, predictable work belongs in deterministic automation, and static retrieval in classic search. Recommending that is part of the job

Build and manage enterprise integrations — REST APIs, authentication, permissions, and connections into Dataverse, SharePoint and third-party systems

Develop and maintain solutions across Power Apps and Power Automate

Support enterprise AI rollout by embedding security, governance and Responsible AI principles across the solution lifecycle

For everything you build, ensure the following: a first-class agent identity with least-privilege scope, registration in the agent inventory, human approval gates on anything that writes, data-protection checks across grounding and action paths, and audit-mode monitoring from day one

Stay current on Microsoft Copilot, Power Platform and MCP developments, and share what you learn across the team

What we need to see from you

Hands-on Copilot Studio agent building. You have built and customized agents in production — instructions, knowledge grounding, topics, connectors and actions — and you have extended them with tools

Power Platform and Microsoft 365 depth, with real integration experience. Around five years across Power Apps, Power Automate and SharePoint Online, and the integration work that comes with it — REST APIs, authentication, permissions, and Dataverse and SharePoint connections

Governance literacy. You understand environment strategy, ALM and deployment across dev, test and production, plus tenant and connector policy — and you understand that an agent inherits whatever those policies allow. You do not need to have run a tenant; you do need to know what to ask for and why

Alongside those three, we look for how you work: agile, open-minded, strong design-thinking skills, and the judgement to challenge assumptions rather than accept the first use case offered

Consulting presence: you run workshops, write documents customers sign, and handle estimation and scope conversations without escalation

Fluency in English (both verbal and written)

Considered a strong advantage

None of the following is required, and nothing here will cost you the role. But each one is a genuine advantage, and if you bring it, you will be building on it from your first week:

Microsoft Foundry — agent projects, model deployment and the Microsoft Agent Framework pro-code path. Semantic Kernel or AutoGen counts. The single strongest differentiator on this list

Agent identity and lifecycle — Microsoft Entra Agent ID and Microsoft Agent 365: registration, least-privilege scoping and retirement. Rare experience, and increasingly the difference between a pilot and a production rollout

Microsoft Fabric — OneLake, lakehouse or warehouse fundamentals and Power BI semantic models. The grounding layer beneath every data-aware agent

Python or C# — enough to build and debug a small service, and to review what an AI coding assistant writes rather than trust it.

Certifications we welcome

None are required to apply:

Microsoft Certified: AI Agent Builder Associate (AB-620)

Microsoft Certified: Azure AI Apps and Agents Developer Associate (AI-103)

Microsoft Certified: Agentic AI Business Solutions Architect (AB-100)

Microsoft Certified: Power Platform Developer Associate (PL-400)

Microsoft Certified: Power Platform Functional Consultant Associate (PL-200)

Microsoft 365 Certified: Administrator Expert (MS-102)

Microsoft Certified: Fabric Analytics Engineer Associate (DP-600)

What we offer

26 days of annual paid leave

Paid Sabbatical Leave – one calendar month every 3 years, subject to achieving performance criteria

Multisport card

Private Health Insurance.

Food vouchers - 40.90 EUR / month

WFH / Transportation Allowance - 20.45 EUR / month

President’s Club: Recognition awarded by leadership and your peers

Flexible work: Do great work from anywhere, but also visit the local office to deliver excellence in team relationships

Lifelong education: A variety of training and development opportunities.

Job Function

Software & Cloud

Accommodations

SoftwareOne welcomes applicants from all backgrounds and abilities to apply. If you require reasonable adjustments at any point during the recruitment process, email us at reasonable.accommodations@softwareone.com.

Please include the role for which you are applying and your country location. Someone from our organization that is not part of the decision-making process will be in touch to discuss your specific needs and we will make every effort to accommodate you. Any information shared will be stored securely and treated in the strictest of confidence in line with GDPR.

At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Additionally, we encourage experienced individuals that have taken an intentional career break and are now prepared to return to work to explore our SOAR program.