Customer Success Manager • Sales Operations New

Why SoftwareOne?

SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world-class learning and development programs. Whether you're passionate about cloud, software, data, AI, or building meaningful client relationships, you’ll find a place to thrive here. Join us and be part of a purpose-driven culture where your ideas matter, your growth is supported, and your career can go global.

The role

Do you enjoy supporting sales teams and building strong, long‑term relationships with customers?

Do you thrive in a dynamic environment where you can solve problems, collaborate across teams, and make a real impact?

Interested in joining a leading global software and cloud solutions provider helping organizations optimize technology and drive digital transformation?

Practical Information

Location: Paris France | Reports to: Team Lead Delivery Customer Success Manager | Work Arrangement: Hybrid | Visa Requirements: Valid Visa for France | Language Requirements: English and French at a professional level | Learn more: softwareone.com

As our Customer Success Delivery Manager you will help deliver an exceptional customer experience by maintaining regular contact with an assigned portfolio of existing customers (Major Enterprise Accounts). You will work closely with a collaborative team of Sales Operations Specialists to support customer needs, strengthen relationships, and ensure smooth operational processes.

Key Responsibilities

Manage quote creation, order processing, and daily customer and partner requests

Provide licensing support in collaboration with cross‑functional teams to address customer needs

Work effectively with internal stakeholders, including Account Managers, Finance, Back Office, and Procurement to support end‑to‑end processes

Drive timely resolution of escalations by partnering with customers, account teams, and internal support teams

Develop strong knowledge of industry trends through ongoing training and close collaboration with software publishers

What we need to see from you

Demonstrated experience supporting sales teams to help acquire, retain, and grow customer relationships while maintaining strong client relations

Proven ability to manage time, priorities, and daily workload efficiently, including handling high volumes of work and meeting tight deadlines

Strong relationship‑building skills with clear verbal and written communication and the ability to work independently, show initiative, and adapt to change

Solid understanding of operational policies, processes, and procedures, with experience in researching information, planning, and scheduling

Highly motivated and results‑oriented, with a proactive and solutions‑focused mindset

Detail‑oriented with the ability to break down complex tasks and a strong understanding of technology solutions

Job Function

Sales

Accommodations

SoftwareOne welcomes applicants from all backgrounds and abilities to apply. If you require reasonable adjustments at any point during the recruitment process, email us at reasonable.accommodations@softwareone.com.

Please include the role for which you are applying and your country location. Someone from our organization that is not part of the decision-making process will be in touch to discuss your specific needs and we will make every effort to accommodate you. Any information shared will be stored securely and treated in the strictest of confidence in line with GDPR.

At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Additionally, we encourage experienced individuals that have taken an intentional career break and are now prepared to return to work to explore our SOAR program.