Azure Cloud support - L2

Why SoftwareOne?

SoftwareOne is a global software and cloud solutions provider and distributor, powered by around 12,000 people across more than 70 countries. But what really makes us SoftwareOne is our people: curious minds, different perspectives, and talented teams working together to solve real challenges and create meaningful impact. Here, you’ll have the opportunity to grow, explore new possibilities, and build a career that’s uniquely yours, while helping shape what’s next in technology.

The role

Are you passionate about Microsoft Azure and eager to work in a multifaceted, team-oriented environment?

Do you enjoy continuously expanding your cloud expertise, sharing knowledge with others, and delivering exceptional support that makes a real impact?

Practical Information

Location: Bucharest, Romania/Sofia, Bulgaria | Work arrangement: Hybrid | Contract type: Full-time | Visa status: Valid working visa for Romania/Bulgaria | Language requirements: Fluent/professional English, written and verbal; additional European languages such as German, French, or Spanish are a plus

Join SoftwareOne’s Azure Support Team and help deliver exceptional technical support for Azure-related incidents and service requests, ensuring customer expectations and service level agreements are consistently met. As an Azure Cloud Support - L2, you will troubleshoot complex Azure platform issues, collaborate with global colleagues, and engage with Microsoft support when required to achieve successful outcomes. This role offers an excellent opportunity to deepen your Azure expertise, contribute to a knowledge-sharing culture, and support the development of junior team members through mentoring and guidance.

Key Responsibilities

Serve as the primary point of contact for customers on Microsoft Azure incidents and service requests

Diagnose and resolve complex Azure platform issues while meeting agreed service levels and customer expectations

Manage support tickets from investigation through resolution, ensuring a high-quality customer experience

Work with the latest Azure technologies to continuously expand your technical expertise

Collaborate with consultants and technical teams globally to gather information and solve customer challenges

Communicate proactively with customers during critical incidents and coordinate escalations with Microsoft Support when required

Share knowledge, mentor junior team members, and actively contribute to team, practice, and project communities

What we need to see from you

Proven experience managing and administering Microsoft Azure services in an enterprise environment

Hands-on expertise supporting Azure infrastructure services, including Log Analytics, Monitoring, Cloud Backup, and Site Recovery

Solid practical experience with Azure Virtual Desktop, Azure Virtual Machines, and Azure Networking services

Knowledge of Azure SQL Database and Azure migration projects is considered an advantage

Excellent written and verbal communication skills

A collaborative mindset with the ability to work effectively in diverse, global teams and environments

Familiarity with Azure Active Directory, hybrid connectivity with on-premises infrastructure, and SQL databases; AZ-900 and AZ-104 certifications are advantageous

What we offer:   

Our company benefits vary based on your location, but always include:    

Global company culture: We defined our 6 core values through our company culture (https://www.softwareone.com/en/our-story/our-values)   

A mentor who supports your successful start and is at your side with advice and action   

President’s Club: Recognition awarded by leadership and your peers   

Lifelong education: A variety of training and development opportunities   

Hire to Grow: We optimize our internal structures and feedback culture constantly to be your Employer of Choice, today and in future 

Job Function

Services

Accommodations

SoftwareOne welcomes applicants from all backgrounds and abilities to apply. If you require reasonable adjustments at any point during the recruitment process, email us at reasonable.accommodations@softwareone.com.

Please include the role for which you are applying and your country location. Someone from our organization that is not part of the decision-making process will be in touch to discuss your specific needs and we will make every effort to accommodate you. Any information shared will be stored securely and treated in the strictest of confidence in line with GDPR.

At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Additionally, we encourage experienced individuals that have taken an intentional career break and are now prepared to return to work to explore our SOAR program.