Cloud Desk Operations Specialist New

Why SoftwareOne?

SoftwareOne is a global provider of software and cloud solutions. With a presence in over 70 countries and more than 12,000 professionals, we help organizations optimize software investments, modernize applications, and unlock the value of cloud, data, and AI.

Our people are at the core of everything we do. We enable collaboration across borders, continuous learning, and opportunities to grow in a fast-evolving technology landscape. Whether your focus is on technology, customer success, or business operations, your ideas matter, and your contributions make a difference.

Join a global team where you can build your skills, work with leading technologies, and make a real impact for our customers.

The role

Do you want to be at the heart of multi-cloud strategy, working closely with leading Cloud Service Providers such as Microsoft, AWS or Google, and sovereign clouds like OVH Cloud, Scaleway, Cloud Temple and more?

Are you eager to join a team of talented experts and grow your knowledge in an agile environment?

Do you want to be part of one of the fastest-growing regions and contribute to its success by leveraging your expertise to drive innovation?

Practical Information:

Location: Montpellier | Reports to: Cloud Desk Representative | Work Arrangement: Hybrid | Visa Requirements: Valid Visa for France | Language Requirements: English and French at a professional level | Learn more: softwareone.com

As our new Cloud Desk Operations Specialist, your primary mission is to ensure the complete provisioning of customer subscriptions with various Cloud Service Providers (CSPs). Leveraging your expertise in cloud services, you will collaborate internally with sales, operations, and cloud teams, and externally with CSP partners and customers.

Key Responsibilities

Register and onboard new customers and activate subscription contracts with service providers

Deliver solutions and services while managing invoicing and providing customer support

Assist customers in optimizing and simplifying cloud service management

Train customers on ordering and billing tools

Coordinate service deployments with technical teams for complex solutions

Stay up to date with technological developments (CSP offerings, provisioning platform updates, etc.)

What we need to see from you

Proven hands-on experience in customer success within cloud services

Background in delivering IT solutions with Cloud solutions providers

What we offer 

Our company benefits vary based on your location, but always include: 

Global company culture: We defined our 6 core values through our company culture (https://www.softwareone.com/en/our-story/our-values)

A mentor who supports your successful start and is at your side with advice and action

President’s Club: Recognition awarded by leadership and your peers

Flexible work: Do great work from anywhere but also visit the local office to deliver excellence in team relationships

Lifelong education: A variety of training and development opportunities

Hire to Grow: We optimize our internal structures and feedback culture constantly to be your Employer of Choice, today and in future

Job Function

Sales

Accommodations

SoftwareOne welcomes applicants from all backgrounds and abilities to apply. If you require reasonable adjustments at any point during the recruitment process, email us at reasonable.accommodations@softwareone.com.

Please include the role for which you are applying and your country location. Someone from our organization that is not part of the decision-making process will be in touch to discuss your specific needs and we will make every effort to accommodate you. Any information shared will be stored securely and treated in the strictest of confidence in line with GDPR.

At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Additionally, we encourage experienced individuals that have taken an intentional career break and are now prepared to return to work to explore our SOAR program.