Damage Claims Agent

The Damage Claims Agent manages vehicle damage cases from incident report to repair completion and handover to the Billing & Recharge team. You will coordinate repairs, gather evidence, and communicate with customers, drivers, bodyshops, and internal teams to ensure efficient and cost-effective vehicle return to service. If you thrive in a dynamic environment and enjoy problem-solving, join Team Orange.

YOUR ROLE AT SIXT

You receive and log damage reports, assessing evidence to prioritise and categorise incidents accurately

You source and evaluate repair estimates, authorise repairs within limits, and coordinate repair bookings

You monitor repair progress, arrange temporary vehicles, and conduct quality checks before handover

You maintain accurate case records and compile files for Billing & Recharge handover

You provide clear liability assessments and liaise with Insurance Professionals on complex cases

You keep customers, drivers, and stakeholders updated and handle inquiries professionally within SLA

YOUR SKILLS MATTER

Experience You have coordination, case management, or customer service experience

Organisation You manage multiple cases simultaneously with strong attention to detail

Communication You possess excellent written and verbal communication skills

Tech-savvy You are comfortable working with computer systems and databases

Background Ideally, you have knowledge of fleet, automotive, insurance, or claims administration

Know-how Basic understanding of vehicle damage and repair processes is advantageous

WHAT WE OFFER

Competitive Reward Package

Attractive base salary with a performance-based bonus

Time Off & Financial Security

Up to 22 days’ holiday plus bank holidays, pension scheme, and life assurance

Wellbeing & Support

Employee Assistance Programme and access to wellbeing resources

Career Development

An entrepreneurial, flat management structure with direct access to decision-makers and genuine opportunities to grow your care

About us:

We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!