Workforce Management Partner New

Position Summary

Who are we?

Right across the Pipera metro station, the Samsung Shared Services Centre Europe, established in 2016 in Bucharest (Romania) covers Financial, Customer Service and HR processes for Samsung subsidiaries across Europe

Role and Responsibilities

What is this role about?

As a Workforce Management Partner, you will have the chance to contribute to the Samsung organisation by acting as an HR Systems & Processes partner for the local HR professionals in European subsidiaries. You will be in charge with delivering support on HR tools and processes covering the following areas: workforce administration, learning and development and reporting.

What will you get to do?

Managing inquiries about HR processes and systems within the agreed time frame and quality (general and specific questions on HR Core System - Workday - functionalities and flows)

Perform actions related to HR processes like hires, job changes, reorganisations, contract endings, bonus and pay increases, mass uploads etc. in Workday as per the HR local teams’ requests

Troubleshooting on HR systems’ malfunctioning and blockages by either directly intervening in the systems or escalating to the next technical level

Support HR professionals with regular or ad-hoc Workday reports and the associated analysis on employee data

Support the European HR Office on deploying and optimizing HR projects related to talent management, performance evaluation, annual salary increases, Position Evaluation, Workday Security roles audit or other HR campaigns

Partner with the European HR Community by delivering training on Workday functionalities and sharing best practices on HR processes and systems

What are we looking for?

Required:

Previous experience in working with multiple systems and good understanding of systems’ functionalities (eg: CRM, HCM, HRMS)

Good to excellent Excel skills (eg: ability to create and work with pivot tables, master logical operations - IF, SUM, VLOOKUP, Index, etc.)

Strong attention to details and analytical spirit

Excellent level of English

Considered a plus:​

Previous experience in a Shared Service Center/BPO environment

Workday knowledge or other HR technology

Previous experience with managing reports (gathering data and compiling reports from multiple systems)

Good knowledge and understanding of HR processes

Skills and Qualifications

Why is Samsung SSC Europe the place to be?

Samsung is a global leader in technology, opening new possibilities for people everywhere. In our centre, you will be part of a dynamic team, in an international work environment.

Being one of the best in the industry comes with hard work, but we also make it rewarding through:

Compensation & Benefits

Attractive salary & annual performance bonuses (on average 2 additional salaries);

Meal tickets (40 Ron/ ticket), plus Easter & Christmas vouchers;

Recognition awards for outstanding results and/or long-term employment;

Employee discount to Samsung products

Health & Well-being

Gym subscription, private medical care, daily fresh fruits and snacks in the office;

Cultural card on your birthday for books, theatre, cinema, opera and similar;

Quarterly team activities (e.g.: team dinners, team buildings, office events such as Halloween celebration, Christmas party etc.);

Learning & Development

Unlimited access to Samsung’s learning platform

Access to in-class trainings and various events/ conferences;

Subscription to Bookster library;

Family & Living

25 days of vacation per year;

Referral bonuses for new hires recommended by you;

Hybrid work (2 days/ week working from home).

We are an equal-opportunity employer and value diversity at our Company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status

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