IT Governance Senior Associate

Job Description & Summary

We’re a team that transforms vision into tech-enabled reality. We look for those who see technology not just as tools or platforms, but as the invisible infrastructure behind strategy, performance, and growth. We turn bold ideas into scalable, secure, and human-centered solutions.

SHAPING TOMORROW

Make a real impact, today, and tomorrow, through work that matters. Here, you will tackle today’s toughest challenges with a future-focused mindset; so our clients turn to us first when it matters most.

Make a real impact

In this dynamic environment, we are looking for an ambitious and self-driven IT Governance Senior Associate to join our Technology Advisory team in Athens.

Develop IT Service Management (ITSM) frameworks according to best practices: Work closely with stakeholders to understand business needs, optimise or design ITIL-based processes and procedures (such as Demand, Incident, Problem, Change, Service Request, Capacity Configuration Management etc.) to improve IT service delivery and support of our Clients’ Technology (IT) Units/Divisions/Departments

Participate in the Design of ITSM Solutions: Collect requirements and liaise with Technical Teams to support the design, implementation or customisation of ITSM solutions. Adapt IT Service Management related processes and procedures to align with ITSM Platform’s tested good practices

Identify Process Improvement Opportunities: Identify opportunities to enhance ITSM processes through automation and relevant ITSM tools, improving response times and reducing manual effort

Provide training and support: Develop training materials and conduct training sessions for staff on ITSM/ IT Governance processes and best practices

Operationalize ITSM Frameworks: Assist our clients with the practical implementation of ITSM frameworks, ensuring that ITSM processes (such as Demand, Incident, Problem, and Change Management etc) are effectively integrated into day-to-day operations, supporting the transition from design to execution and ensuring teams follow ITSM framework guidelines

Design and maintain Reporting and Metrics: Create detailed reports and dashboards to track the performance of ITSM processes, identifying areas for improvement based on key metrics and KPIs

Evaluate and enhance IT structures: Assess and design Technology Operating Model(s), covering People, Governance, Processes and Technology aspects

Contribute to Technology Consulting business development activities: Actively participate in the development of detailed technical and financial proposals and work plans, as well as product playbooks, selling pitching decks, etc. to support our business development efforts in the areas of ITSM, IT Governance and IT Operating Model consulting services

What you bring matters

University degree in Computer Science or other relevant fields, advanced degrees (MBA, and/or other Master’s Degree) are viewed favourably

Relevant experience in IT Service Management/IT Governance: Demonstrated experience implementing ITSM frameworks (such as ITIL) and governance structures

Experience in Energy or Banking sector is highly appreciated

Proven track record of executing high-impact projects across various industry practices (e.g., Financial Services, Consumer Industrial Products and Services, Public Sector & Healthcare, Energy & Utilities) from a consulting or technical implementation perspective on ITSM related projects

Experience with ITSM Tools such as ServiceNow, BMC Remedy, Jira or similar is highly regarded

Leadership and team management: Experience leading project teams and mentoring junior staff, ensuring successful project delivery and professional growth

Expertise in building something from scratch and seeing it through; envisioning the big picture, setting goals and developing programs from concept to execution

Clear and concise spoken and written communication style tailored to each specific audiences, with the ability to convey technical concepts to both technical and non-technical stakeholders

BRING YOUR BEST, EVERYDAY

Your skills, integrity, and curiosity make the difference. At PwC Greece, we match that with an environment that brings out your best every day – supported by people who inspire, challenge, and grow with you.

What we offer goes beyond a competitive package. It’s about creating the conditions for you to learn, belong, and deliver impact. That means:

Your work life-balance supported by a hybrid working model

Your creativity sparked in collaborative office spaces

Your career growing through local and global opportunities

Your development advanced with continuous learning and professional certifications

Your well-being cared for with extra leave days and wellness initiatives

Your perspective valued in an inclusive team where your impact matters

Want to unlock new value by applying your unique perspective and talents? At PwC Greece, you lead by example. Our standards for quality and care are high – and together we surpass them. We redefine possibilities for our clients and communities.

Challenge accepted?

Our circle of connection matters - it’s at the heart of what we do. Click here (PwC life)

All applicants will be acknowledged and treated in the strictest confidence.