IT Operations - Workplace (Internship)

Join Pigment: The AI Platform Redefining Business Planning

Pigment is the AI-powered business planning and performance management platform built for agility and scale. We connect people, data, and processes in one intuitive, feature-rich solution, empowering every team - from Finance to HR - to build, adapt, and align strategic plans in real time.

Founded in 2019, Pigment is one of the fastest-growing SaaS companies globally. Industry leaders like Unilever, Uber, Anthropic, Snowflake or Siemens, use Pigment daily to make more informed decisions and confidently navigate any scenario.

With a team of 700+ across Paris, London, New York, Toronto, San Francisco and Austin, we've raised nearly $400M from top-tier investors and were named a Visionary in the 2024 Gartner® Magic Quadrant™ for Financial Planning Software.

At Pigment, we take smart risks, celebrate bold ideas, and challenge the status quo - all while working as one team. If you're driven by innovation and ready to make an impact at scale, we’d love to hear from you.

Internship: 6 months 

Location: Paris (on-site)

Role Overview

You will support daily IT operations with a strong focus on hardware and workplace IT. This includes end-user devices, IT stock management, and maintenance of office equipment such as video conferencing rooms.

You will contribute to the IT team’s activities and learn how to operate IT in a fast-growing international environment. This role is hands-on and focused on execution, with opportunities to progressively contribute to improvements and automation.

Responsibilities

End-User Support

Provide first-line support for hardware, workplace IT and basic laptop software issues

Troubleshoot laptops, peripherals and common user problems

Assist employees with day-to-day IT needs in the office

Contribute to onboarding and offboarding processes (device preparation, user assistance)

Hardware & Asset Management

Manage IT equipment lifecycle (preparation, wipe, cleaning, recycling, resale)Track and maintain accurate inventory of devices

Organize stock and ensure devices are ready to use

Support procurement and logistics when needed

MDM (Device Management)

Contribute to the administration of the MDM solution (JumpCloud)

Organize and build device groups and policies

Perform daily MDM tasks (enrollment, checks, basic troubleshooting, reporting)

Help maintain and improve device configuration standards 

Workplace IT & Office Equipment

Maintain and support meeting room equipment (video conferencing, cabling, screens, audio)

Troubleshoot meeting room issues (connectivity, audio/video)

Ensure office IT setup is functional (desks, printers, basic network access)

Continuous Improvement & Automation

Contribute to improving IT processes and user experience

Document simple procedures, configuration and user guides

Help maintain application installation scripts

Contribute to small automation tasks (based on your technical level)

Support the rollout of new IT tools and solutions

Profile

Student in IT or technical field

Comfortable with everyday IT tools and environments

Strong willingness to help users and good communication skills

Dynamic, autonomous, and reliable

Curious, organized, and motivated to learn

Interest in hardware troubleshooting and workplace IT

At ease in spoken and written English

Bonus

Basic understanding of MDM tools (JumpCloud or equivalent)

Basic scripting knowledge (Bash, PowerShell)

Interest in IT security topics

What You Will Learn

Manage IT hardware in an international environment

Use and administer an MDM (JumpCloud)

Understand IT security basics in a company context

Develop troubleshooting and support skills

Contribute to real IT operations, automation, and tooling