Junior Technical Support Engineer

Who are our employees?

We’re an eclectic group of 5,000+ dreamers, believers and builders, operating in over 40 countries. We’re Hungry. Humble. Honest. With Heart. The 4H’s: these are our core values and the DNA of our company. They help drive our employees to succeed, to strive to be better, to learn from every experience. Our employees are encouraged to have spirited debates and conversations and to think with a founder’s mindset. This means we’re all CEO’s of the company and, as such, make the best decision every day that aligns with our company goals. It’s through our values, our conversations and mindsets that we can continue to disrupt the industry and drive innovation in the market.

Who are we in the market?

Nutanix is a global leader in cloud software and hyperconverged infrastructure solutions, making infrastructure invisible so that IT can focus on the applications and services that power their business. Companies around the world use Nutanix Enterprise Cloud OS software to bring one-click application management and mobility across public, private and distributed edge clouds so they can run any application at any scale with a dramatically lower total cost of ownership. The result is organizations that can rapidly deliver a high-performance IT environment on demand, giving application owners a true cloud-like experience. Learn more about our products at www.nutanix.com or follow us on Twitter @Nutanix.

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Hungry, Humble, Honest, with Heart.

The Opportunity

Exciting times at Nutanix as we continue to grow our EMEA Technical Support team in Barcelona.

Are you at the beginning of your career in technology and looking for an opportunity to build strong technical expertise while working with enterprise customers?

At Nutanix, we are looking for early-career professionals and recent graduates who are curious, motivated, and passionate about technology. You do not need to know everything from day one. What matters most is that you bring solid technical foundations, a willingness to learn, and the motivation to develop your skills across areas such as virtualization, networking, storage, Linux, and cloud technologies.

You will join a collaborative environment where you can learn from experienced engineers, work with leading hybrid cloud technologies, and develop both your technical and customer-facing skills.

If you enjoy solving problems, learning how systems work, and helping customers succeed, we would love to hear from you.

About the Team

At Nutanix, you will be part of our EMEA Technical Support team based in Barcelona.

Our team works closely together to help customers troubleshoot technical challenges and get the best possible experience from Nutanix technology. You will work alongside experienced engineers and have access to structured learning, technical guidance, and opportunities to continue developing your knowledge.

You will report to a Support Manager who will support your development and help you build confidence and capability in the role.

This is a hybrid position, with employees expected to work onsite a minimum of three days per week in Barcelona.

There are no significant travel requirements for this role.

Your Role

Provide technical support to customers using Nutanix solutions

Investigate and troubleshoot technical issues with guidance from experienced team members

Develop your knowledge across virtualization, networking, storage, Linux, and cloud technologies

Work with internal engineering teams to help resolve customer issues

Collaborate with technology partners when troubleshooting cross-platform problems

Learn to diagnose and debug enterprise infrastructure environments

Contribute to internal knowledge sharing and technical documentation

Deliver a positive and professional customer support experience

Continuously build your technical skills through hands-on experience and learning

What You Will Bring

0–3 years of relevant technical experience, including internships, graduate roles, academic projects, labs, or hands-on personal projects

A degree, vocational qualification, bootcamp, certification, or equivalent practical knowledge in Computer Science, IT, Engineering, Networking, Systems Administration, or a related technical field

Foundational knowledge in one or more of the following areas:

Linux

Networking

Virtualization

Storage

Cloud technologies

Strong interest in infrastructure, cloud, systems, and enterprise technologies

Curiosity and enthusiasm for understanding how technology works and how to troubleshoot problems

Willingness to learn new technologies and continuously develop your technical skills

Strong problem-solving and analytical skills

Good communication skills and a customer-first mindset

Ability to collaborate effectively with colleagues from different backgrounds and cultures

Fluent English; proficiency in another European language is a strong plus

Previous professional experience in technical support is welcome but not essential. We are equally interested in candidates who have developed relevant skills through university projects, internships, certifications, home labs, personal projects, or other hands-on technical learning.

Work Arrangement

Hybrid: This role operates in a hybrid capacity, combining remote work with in-person collaboration. Employees in Barcelona are expected to work onsite a minimum of three days per week to support collaboration, team alignment, and access to in-office resources.

Additional team-specific guidance and working norms will be provided by your manager.

Pay Transparency

We offer permanent employment with a base salary starting from €30,000.

The OTE range for this position at commencement of employment is expected to be between €29,000 and €43,000 per year. Compensation may vary depending on relevant objective factors, including market location, job-related knowledge, skills, and experience.

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Nutanix is an equal opportunity employer.

Nutanix is an Equal Employment Opportunity and (in the U.S.) an Affirmative Action employer. Qualified applicants are considered for employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, protected veteran status, disability status or any other category protected by applicable law. We hire and promote individuals solely on the basis of qualifications for the job to be filled. We strive to foster an inclusive working environment that enables all our Nutants to be themselves and to do great work in a safe and welcoming environment, free of unlawful discrimination, intimidation or harassment. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you need a reasonable accommodation, please let us know by contacting [email protected].