People Process & Operations Manager

About Nscale

Nscale is the GPU cloud engineered for AI. We provide cost-effective, high-performance infrastructure for AI start-ups and large enterprise customers. Nscale enables AI-focused companies to achieve superior results by reducing the complexity of AI development. Our GPU cloud bolsters technical capabilities and directly supports strategic business outcomes, including cost management, rapid innovation, and environmental responsibility.

We thrive on a culture of relentless innovation, ownership, and accountability, where every team member takes pride in their work and drives it with excellence and urgency. As an Nscaler, you’ll build trust through openness and transparency, where everyone is inspired to do their best work. If you join our team, you’ll be contributing to building the technology that powers the future.

About the Role

We're seeking a People Process & Operations Manager to design, build, and scale the operational backbone of our rapidly growing People function. This is a high-impact, hands-on role where you'll work closely with HR leaders, Finance, and cross-functional stakeholders to ensure flawless execution across people operations, data integrity, and process excellence.

You'll own the end-to-end operational delivery of people programs—from employee onboarding and offboarding to compensation administration, benefits management, and HR systems. This role is ideal for someone who thrives in ambiguous, fast-moving environments, loves building systems from first principles, and takes pride in creating clarity and efficiency where complexity exists.

What You’ll be Doing

People Operations & Administration

Own and evolve our employee lifecycle management: onboarding, offboarding, role changes, and transfers across multiple locations

Manage benefits administration, and payroll data delivery coordination ensuring accuracy and compliance across regions (across EMEA, APAC and AMER)

Maintain employee records and documentation with meticulous attention to detail and data security

Process personnel actions swiftly and accurately, serving as a trusted point of contact for employees and managers

Data Management & Reporting

Build and maintain the Workday as a single source of truth for people data

Conduct regular data audits to ensure data quality, consistency, and compliance across systems

Reconcile Workday against external data sources

Prepare insights for the business for leadership, boards, and external stakeholders

Process Design & Continuous Improvement

Design, document, and continuously improve People processes and workflows (e.g., leave management)

Identify process bottlenecks and implement automation opportunities to reduce manual work

Establish standardized templates, standard operating procedures, and best practices across the People function

Partner with cross-functional teams to ensure People processes align with business requirements

Build scalable infrastructure for processes that will support rapid growth

Systems & Technology

Manage and optimize Workday, ensuring system configurations support evolving business needs

Oversee Workday system integrations (payroll, finance, benefits and more)

Implement and manage process automation tools where appropriate (e.g., automated workflows, AI agents)

Support data migration projects and system implementations with accuracy and care

Compliance & Governance

Ensure People processes comply with employment law and regulations across all geographies where we operate

Maintain up-to-date employment contracts, policy documentation, and regulatory filings

Support external audits and compliance reviews with thorough, well-organized documentation

Strategic Partnerships

Act as a trusted operational partner to People Team leadership

Support the People team in designing and rolling out new programs

About You

Skills & Experience

5+ years of experience in People Operations, HRIS management, or HR administration, ideally in fast-growing tech or scale-up environments

Deep familiarity with HRIS platforms (Workday experience is a plus)—hands-on configuration, implementation and data management experience preferred

Exceptional attention to detail with strong organizational and documentation capabilities

Advanced proficiency in data manipulation (data analysis, pivot tables, dashboards) and comfortable with data-driven decision-making

Practical knowledge of multi-jurisdictional employment law and compliance (US, UK, EU preferred)

Experience designing and optimizing People workflows and processes at scale

Strong communication skills: able to explain complex HR concepts clearly to technical and non-technical stakeholders

Mindset & Qualities

Self-starter with a bias toward ownership, pragmatism, and shipping useful solutions

Comfortable in ambiguous, early-stage environments where you'll help define standards and best practices

Proactive problem-solver who spots issues early and escalates appropriately

High bar for accuracy and process integrity—you take pride in clean, auditable records

Energized by building scalable systems and processes that multiply team impact

Collaborative and capable of influencing across functions without authority

Curious about HR technology and best practices; committed to continuous learning

Nice to Have

Familiarity with global payroll operations or multi-currency environments

Knowledge of HR compliance frameworks (SOC 2, ISO 27001, etc.)

Leading HR transformation projects or system migrations

Background in operational analytics or business intelligence

People management experience

Equal Opportunities Statement

We strongly encourage applications from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds.

If there’s anything we can do to accommodate your specific situation, please let us know.

The responsibilities outlined in this job description are not exhaustive and are intended to provide a general overview of the position. The employee may be required to perform additional duties, tasks, and responsibilities as assigned by management, consistent with the skills and qualifications required for the role.

For information on how Nscale handles candidate personal data, please see our Employee & Candidate Privacy Notice: Here.

Nscale does not accept unsolicited candidate submissions from recruitment agencies.