Solutions Engineering Intern - EMEA

About the Role

Are you looking to kickstart your career in the technical software industry? Join the NinjaOne Solutions Engineering (SE) team for a hands-on learning experience.

This internship is designed to help you develop the skills needed to bridge the gap between technology and business. You will work under the mentorship of the SE Director and collaborate with our Senior Engineers to support the daily operations of our multilingual EMEA team. You will learn how a high-growth SaaS company functions by assisting with process optimization, knowledge management, and technical environment maintenance.

Location - Berlin, Germany

What You’ll be Doing

Learn how to verify and maintain complex technical demo environments (RMM, Backup, HaloPSA); support the team in identifying configuration errors and ensuring the platform is ready for use

Work with Senior SEs to document standard configurations, helping to create a consistent technical baseline for the department

Contribute to the knowledge hub (SharePoint) project by helping to consolidate and organize our technical resources; you will learn how to structure information effectively for a large, distributed team

Assist in monitoring the SE Process Change Log; you will learn to identify bottlenecks in workflows and collaborate on proposing improvements

Learn to manage a ticketing queue by acting as the first point of contact for internal requests; you will be trained to categorize issues and route them to the correct Subject Matter Experts

Develop an understanding of the commercial and economic stakes of different customer segments (Tier 0 vs. Tier 3) by supporting the team with administrative and scheduling tasks

Integrate into a diverse, multilingual team (EN/FR/DE/IT/ES/NL), learning how to communicate effectively with technical and sales stakeholders

Help prepare professional technical documentation and templates to support our customer communications

Other duties as needed

About You

Enrolled in an Engineering School or Master's program (or similar) looking for an internship

Strong interest in IT concepts (SaaS, Networks, Security) and want to learn how they are applied in business

You appreciate structure and want to learn how to manage projects methodically

Professionally proficient in English (mandatory)

Basic familiarity with Office365; we will teach you the rest (Salesforce, Ticketing systems, etc.)

Empathy, patience and a sense of humor - we work hard and have fun doing it!

About Us

NinjaOne unifies IT to simplify work for nearly 40,000 customers in 140+ countries.

The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work.

NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years.

What You’ll Love

Direct mentorship and training from the EMEA SE Leadership

A supportive environment to validate your school's internship criteria (Autonomy, Project Management, Technical Integration)

Opportunity to see the inner workings of a successful global software company

Enjoy your lunch covered by NinjaOne 3 times/week at the office

Access to our Corporate Benefits Platform (with discounts for brands such as Expedia, FitX, Zalando and many more)

Develop your skills through our renowned training platform

Collaborate with a curious, kind, international and intercultural workforce

Enjoy your work environment with its location in the heart of Berlin, directly at the Alexanderplatz (close to all transit)

Additional Information

This position is NOT eligible for Visa sponsorship.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.

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