Team Lead, Solutions Engineering · Solutions Engineering & Professional Services

Description

About the Role

As a Solutions Engineer Team Lead at NinjaOne, you’ll be both a technical expert and a people leader. You'll play a key role in delivering exceptional post-sales support and pre-sales consultation, while also guiding, coaching, and growing a high-performing team of Solutions Engineers. From onboarding and continuous education to ticket management and strategic feedback loops, you will be a critical bridge between customer needs and internal improvement.

Location - Berlin, Germany

What You’ll be Doing

Team Leadership & Development

Lead onboarding and training for new SEs, transitioning from support with SE Manager to owning the full training lifecycle

Serve as the go-to resource for Associate SEs (ASEs), answering questions, reviewing tickets, and maintaining training quality

Conduct regular check-ins (bi-monthly) with team members to provide coaching, career guidance, and empowerment

Monitor trends in customer pain points and escalate relevant insights to leadership

Facilitate knowledge sharing and continued education within the team

Proactively manage Express Lane operations and ensure ticket SLAs and customer service standards are met

Customer-Facing Solutions Engineering

Prepare and deliver technical presentations to customers and prospects

Guide customers through successful implementation of NinjaOne’s solution

Collaborate with sales and account management teams to support both pre- and post-sales customer needs

Take initiative on support tickets, ensuring timely and accurate follow-up

Troubleshoot issues primarily within Windows environments; knowledge of Linux/Mac a plus

Sit in on customer calls with SEs to provide real-time coaching and feedback

Actively contribute to consulting process improvements and product feedback loops

Cross-Team Collaboration

Work closely with Engineering, Product Management, and other internal departments to resolve critical issues and improve customer outcomes

Develop and maintain internal knowledge base content to scale solutions across the organization

Other duties as needed

About You

4+ years of experience as a Sales/Solutions Engineer, with mentoring or leadership experience strongly preferred

Deep understanding of Windows environments; familiarity with Linux/Mac OS a plus

Strong problem-solving skills with a customer-first mindset

Excellent communication and interpersonal skills — you're clear, concise, and collaborative

Professional proficiency in English and French or German

Highly organized, proactive, and able to manage multiple priorities

Comfortable working independently and cross-functionally in a hybrid environment

Motivated self-starter with a passion for teaching and team growth

Bachelor’s degree preferred but not required

About Us

NinjaOne unifies IT to simplify work for nearly 40,000 customers in 140+ countries.

The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work.

NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years.

What You’ll Love

Grow personally and professionally with one of the fastest growing companies

Enjoy your lunch covered by NinjaOne 3 times/week at the office

Access to our Corporate Benefits Platform (with discounts for brands such as Expedia, FitX, Zalando and many more)

Develop your skills through our renowned training platform

Receive competitive compensation

Collaborate with a curious, kind, international and intercultural workforce

Enjoy your work environment with its location in the heart of Berlin, directly at the Alexanderplatz (close to all transit)

Additional Information

This position is NOT eligible for Visa sponsorship.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.

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