Manager, SDR Operations - International

About the Role NinjaOne is looking for a Manager, SDR Operations - International to lead the operational strategy and execution supporting our Sales Development teams across EMEA, APAC, and LATAM. This leader will build and continuously improve the systems, data, processes, and operations rhythms that enable SDR teams to execute efficiently and generate pipeline at scale.

Reporting to Global SDR Operations, this role leads a lean, high-impact team of SDR Operations and Sales Data specialists while partnering closely with International SDR Leadership, Marketing Operations, Sales Systems, Analytics, and Data & AI. The ideal candidate will be equally comfortable managing day-to-day operational needs, developing people, solving complex data and process problems, and identifying opportunities to transform how SDR Operations works through AI and automation.

Location - Berlin, Germany

What You'll be Doing

Own the SDR Operations model across EMEA, APAC, and LATAM, balancing global consistency with regional needs

Prioritize strategic initiatives, operational needs, and urgent requests based on business impact

Act as a trusted advisor to SDR Leadership by turning data and operational insights into clear recommendations that improve execution

Partner with SDR Leadership to operationalize outbound strategies, regional programs, segmentation, and account targeting

Ensure SDRs have accurate, prioritized, and actionable account and contact data

Identify operational gaps impacting pipeline generation and deliver scalable solutions

Identify manual, repetitive, or low-value work that can be improved through automation and AI

Partner with Data & AI, Sales Systems, and cross-funtional teams to build scalable capabilities for enrichment, account research, prioritization, data quality, and workflow automation

Run focused pilots, measure impact, and operationalize successful solutions

Oversee the operational effectiveness of the SDR technology ecosystem, including Salesforce, Salesloft, LeanData, enrichment platforms, and related tools

Drive data quality, governance, enrichment, deduplication, account matching, and ownership practices across international markets

Ensure regional data practices align with GDPR and market-specific requirements

Collaborate with Marketing Operations on SDR campaign execution

Clearly communicate tradeoffs, risks, blockers, and recommendations to both technical and business stakeholders

Other duties as needed

About You

1-3+ years of experience in SDR Operations, Sales Operations, Revenue Operations, Marketing Operations, or similar function supporting high-growth teams

Experience leading analysts, operations specialists, or data-focused team members

Strong Salesforce and sales engagement platform experience (Salesloft, Outreach, or similar)

Experience with lead routing, account assignment, data enrichment, data quality, segmentation, and outbound workflows

Ability to turn ambiguous challenges into scalable solutions

Strong analytical skills with the ability to communicate recommendations using data and business context

Experience managing competing priorities and influencing cross-functional stakeholders without direct authority

Comfortable operating in a fast-paced global SaaS environment

Strong written and verbal English communication skills

Bonus: experience using AI and automation to improve revenue operations, data workflows, or seller productivity, with working knowledge of SQL, Python, Databricks, or advanced Excel

Bonus: experience supporting international go-to-market teams across EMEA, APAC, and/or LATAM, and familiarity with international data compliance requirements, including GDPR

About Us  NinjaOne unifies IT to simplify work for nearly 40,000 customers in 140+ countries. ​

The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work. ​

NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years.What You’ll Love 

Grow personally and professionally with one of the fastest growing companies

Enjoy your lunch covered by NinjaOne 3 times/week at the office

Access to our Corporate Benefits Platform (with discounts for brands such as Expedia, FitX, Zalando and many more)

Develop your skills through our renowned training platform

Collaborate with a curious, kind, international and intercultural workforce  

Enjoy your work environment with its location in the heart of Berlin, directly at the Alexanderplatz (close to all transit) 

Additional Information This position is NOT eligible for Visa sponsorship. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.

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