Retail Vertical Customer Success Executive

Act as the face of the company and its digital solutions, driving customer ROI, value creation, and business growth through strategic insights and analytics. Build strong partnerships with clients, support onboarding, and deliver impactful recommendations using NIQ tools and data. Lead client relationships, execute service models, identify and convert growth opportunities.

Qualifications

2–5 years of experience in the CPG industry and/or related fields (insights, category management, market research)

Prior experience with NIQ (or similar) solutions in analytics

Strong analytical mind and excellent numerical skills

Proficiency in Microsoft Excel, PowerPoint

Experience in handling presentations or willingness to develop presentation skills

Consultative client skills and innovative problem-solving abilities

Effective communication and data visualization skills

Strong organizational and interpersonal skills

Digital savvy and fast learner of tools and concepts

Experience coaching others in data analysis and / or NIQ tools

Bachelor's degree required; Honour’s degree is a plus

Ukranian, English – upper intermediate level

Key Responsibilities

External

Serve as relationship owner within Customer Success

Lead regular Business Reviews

Lead Net Promoter Score (NPS)

Educate customers on relevant features and functionalities tailored to their business needs

Deliver insightful presentations and actionable recommendations

Help improve renewal rates by demonstrating clear business outcomes and value

Develop fact-based answers and analyses to complex business questions

Build and maintain strong client relationships, including engagement at C-suite level

Identify and convert opportunities, including generating sales leads

Internal

Coordinate internal departments to meet client deadlines

Collect and provide feedback to product and operations teams to improve client experience

Collaborate with other business units to identify strategic opportunities

Execute service model and Thought Leadership Projects

Lead client briefings and onboarding processes

Competencies

Listening & understanding

Written & verbal communications

Influencing & negotiating

Service focus & relationship building

Collaboration & teamwork

Creativity & innovation

Information seeking

Consultative storytelling

Process Management

Time Management

Digital Savvy/Technical Capabilities

RMS, NIQ Solutions

Retail & FMCG Industry Knowledge

Our Benefits

Flexible working environment

Volunteer time off

LinkedIn Learning

Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion