Sr Account Manager - UK New

Netflix is one of the world's leading entertainment services, with over 300 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.

The Senior Account Manager leads the pre- to post-sale campaign execution workflow as a strategic partner to Netflix Sales Partner(s), working with clients and sales on RFP responses, media plan generation, campaign execution, and monitoring delivery performance to ensure flawless execution and excellent client service. Beyond managing key accounts, Sr AMs serve as subject-matter experts, collaborate with AM leadership on sales enablement initiatives, and assist with onboarding new hires.

Key Responsibilities:

Manage our top and strategic accounts in partnership with Sales teams, driving revenue growth

Provide seamless customer service to help clients activate campaigns

Lead strategic media planning for strategic accounts and contribute to RFP responses (packaging, pricing, targeting)

Host weekly Pipeline & Pacing meetings with Sales Partners

Host campaign kick-off meetings and gather launch assets with clients

Oversee ad campaign delivery performance and proactively identify and recommend in-flight upsell and cross-sell opportunities to clients based on campaign performance and evolving client objectives

Work closely with Ads Operations on order implementation and technical troubleshooting

Provide data-driven insights, including post-campaign wrap reports and QBRs

Navigate campaign escalations and build long-term prevention solutions

Partner cross-functionally on custom creative assets

Maintain deep knowledge of ad products, sponsorship offerings, targeting, and ad policies

Represent AM team feedback and priorities to leadership, proactively surfacing risks and escalating unresolved blockers

Lead new AM onboarding and wider AM org initiatives that improve team workflows and drive incremental revenue

Support Sales Enablement in developing new products/processes

Contribute to monthly billing & invoicing with clients and finance

What We’re Looking For:

5+ years in Account Management and/or Sales Planning in digital media, with a video advertising focus

Strong client service and relationship management skills

Operational excellence, process rigor, and cross-functional coordination

Audience-driven, solutions-based media planning experience

Experience with multiple deal types (DIO, Programmatic Guaranteed, PMP, Live); programmatic experience required

Data fluency and data-driven storytelling skills

Practical experience using generative AI and automation tools to optimise workflows and synthesize complex campaign performance data.

Strong project management skills for multitasking across stakeholders

Familiarity with research/verification vendors (Nielsen, iSpot, IAS, DoubleVerify, Kantar, etc.)

Excellent verbal and written communication

Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.

We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.