Program Manager - Fabric Customer Advisory Team

Overview

Microsoft is a company where passionate innovators come to collaborate, envision what can be and take their careers further. This is a world of more possibilities, more innovation, more openness, and the sky is the limit thinking in a cloud-enabled world.

Microsoft’s Azure Data engineering team is leading the transformation of analytics in the world of data with products like databases, data integration, big data analytics, messaging & real-time analytics, and business intelligence. The products our portfolio include Microsoft Fabric, Azure SQL DB, Azure Cosmos DB, Azure PostgreSQL, Azure Data Factory, Azure Synapse Analytics, Azure Service Bus, Azure Event Grid, and Power BI. Our mission is to build the data platform for the age of AI, powering a new class of data-first applications and driving a data culture.

The Fabric Customer Advisory Team (CAT) is a part of the Fabric product group whose role is to act as a bridge between customers and the Microsoft field on one side and Fabric Program Managers and engineering leaders on the other. It helps customers be successful with Fabric by promoting best practices, advising on architecture, answering questions about technical problems and product roadmap, and managing escalations. It helps the rest of the Fabric product group by curating product feedback and making sure it is seen an understood by the relevant Program Managers and the Fabric Senior Leadership Team.

We do not just value differences or different perspectives. We seek them out and invite them in so we can tap into the collective power of everyone in the company. As a result, our customers are better served.

Responsibilities

​​Acts as a credible point of contact for customers by providing consistent and relevant product advice.

Independently conducts and collects customer-related feedback and research and proactively ensures alignment of team resources to address potential customer issues within scope, identify potential solutions, and drive customer acceleration in conjunction with product outcomes.

Independently anticipates and addresses complex product/solution-related requests or issues from customers, leveraging senior colleagues when necessary.

Executes on the short-term and long-term customer strategy and product alignment, may develop customer strategy independently. Identifies potential issue areas to bring insights back internally for development.

Supports engineering and sales teams in customer interactions to accelerate deal closing and technology adoption.

Collaborates with customers to identify conditions of success.​

Embody our culture and values

Qualifications

Required/Minimum Qualifications

​​Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND substantial experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience.​

Job Requirements: Other & Additional

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check:

This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred/Additional Qualifications

​​In-depth knowledge of Power BI and at least one other Fabric workload

A good general knowledge of all other Fabric workloads

Detailed understanding of the Fabric platform including governance and capacity management

Customer-facing experience, for example from a consultancy role

Experience with AI and agentic development for Fabric

Good communication and presentation skills

The ability to work independently​

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#azuredata

​​#powerbi #fabric​

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This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.