Digital Copilot Solution Engineer · Digital Solution Engineering

Overview

Microsoft Elevate is chartered with the mission of bringing the power of technology to every non-profit and humanitarian organization to accelerate Social Good. This organization will bring together our donation and grants programs, industry solutions, commercial sales efforts and partner ecosystems to empower non-profits globally to address the world’s most pressing needs. Profits generated from this business will be reapplied to scaling operations and investments for Microsoft’s public good investments. This is a dynamic and fast-growing business focused on helping organizations on the front line of change to do their best work to create inclusive and enduring positive impact throughout our communities.

As a Copilot Solution Engineer on our AI Business Solutions & Security team, you'll play a key role in driving AI transformation by leading technical engagements that help customers adopt Microsoft 365 Copilot, Copilot Studio & Agents, and related AI productivity solutions. You'll focus on major opportunities primarily in UK & Ireland, across Nonprofit and Education sectors. The job calls for demonstrable technical skills and strategic thinking to secure technical wins, deliver compelling, customised demos, and run envisioning sessions that connect with clients' goals and needs. As a trusted advisor, you’ll consistently address governance, security, and compliance issues to build trust and guide informed choices.

Beyond your technical leadership, you’re responsible for supporting business growth through differentiation, resolving technical roadblocks, and ensuring smooth handoffs to deployment teams. You’ll collaborate in a virtual team of technical experts, partners, and consultants to educate customers, prove our solutions, and win technical decisions so targets are met or exceeded. The role highlights operational excellence, teamwork, and ongoing learning to maximize impact and lasting customer success. It’s an exciting chance for those passionate about shaping the future of work with AI and delivering real results.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Build Strategy

Acts as the voice of the customer (VOC) by driving new feedback, blockers, insights, and resources (e.g., unified action tracker [UAT], technical feedback platform) across territories so they can be added and prioritized. Represents the customer to product teams (e.g., Engineering) to shape products and services by providing insights across the territory.

Captures core customer compete knowledge across solution areas and delivers back to product and engineering teams to enhance team capabilities and develop compete strategies.

Provides strategic, technical, and partner input based on Microsoft capability to contribute to strategy development, leveraging partner and competitor knowledge.

Works with account teams to shape strategic customer win strategy and tailor unique Microsoft value messaging to audience.

Monitors and analyzes action plans to promote customer usage of key/prioritized Microsoft solutions/products that support customer’s business outcomes. Identifies opportunities to promote usage.

Scale Customer Engagements

Uses knowledge of customer context, cross-solution, or portfolio expertise, and technical and market/industry knowledge to build credibility with customers individually or at scale.

Leverages knowledge of programs and investments (e.g., Microsoft Technology Center [MTC], exec briefing center, partner workshops) and proactively engages with engineering, product, and support teams to remediate blockers.

Helps ensure consistency and quality of engagements through adherence of standards and best practices (e.g., managed service provider [MSP], managed certified professional [MCP]). Utilizes common sales and delivery methodology for the Microsoft sales organization to identify and engage customers in new opportunities. Actively seeks and incorporates feedback on customer impact to increase capabilities.

Proactively helps to maximize impact of customer engagements by executing on solutions to blockers.

Engages with customer technical and business decision makers, and identifying customer needs and issues proactively through technical discovery.

Uses knowledge of customer context, cross-solution or portfolio expertise, and deep technical and market/industry knowledge to build credibility with customers individually or at scale.

Leads and ensures customer needs are met by showcasing suitable Microsoft solutions anchored in insights and business value, and influences customer technical buy-in. Utilizes rules of engagement (e.g., role boundaries, handoff strategies), and leverages knowledge of processes (e.g., Managed Service Provider [MSP], co-sell partners), tools, and programs (e.g., FastTrack). Searches for customer references to use in engagements.

Scale Through Partners

Engages in partner sell-with scenarios by acting as liaison between the partner and team and shares visibility on partner resources and processes. Supports the development and maintenance of relationships with pre-sale team and partners. Self-identifies and selects top 5 to 10 go-to partners on proactive and early engagement in opportunities.

Solution Design and Proof

Presents, applies, and customizes architecture patterns to partners or customers or businesses and drives cross-workload support for Microsoft Solutions.

Applies and customizes existing demonstration assets. Demonstrates and oversees demonstrations (e.g., pre-built demos, architectural design sessions [ADS], proof of concept [POC] sessions with partners) of solutions based on multiple Microsoft products through early stage engagements. Leverages partner/customer teams as needed to prove capabilities and integration into customer environment. Reviews partner demonstrations and provides feedback to ensure alignment with Microsoft standards..

Technical Leadership

Monitors and responds to internal and external tech community posts, attends community calls, sessions, hackathon, etc., and acts as a mentor for their technology area. Contributes and participates in Customer Executive Briefing Center sessions.

Shares best practices internally on community calls and drives recognition of Microsoft cloud solutions through presentations and engagements with external audiences.

Conducts group training or one-to-many events (e.g., workshops, Webinars) or leverages existing scale enablement programs to present and educate customers and colleagues on the capabilities and benefits across Microsoft solutions/products.

Grows domain knowledge and practices expertise by communicating with customers, partners, and senior colleagues to expand knowledge of architecture. Builds their own readiness plan and proactively identifies learning gaps.

Qualifications

Required qualifications

Bachelor's Degree in Computer Science, Information Technology, Engineering or related field AND demonstrable technical pre-sales or technical consulting experience OR equivalent experience.

Demonstrable experience with cloud and hybrid, or on premises infrastructures, architecture designs, migrations, industry standards, and/or technology management.

Preferred qualifications

Bachelor's Degree in Computer Science, Information Technology, Engineering or related field AND demonstrable technical pre-sales or technical consulting experience OR equivalent experience.

Agentic AI Experience with Microsoft/Google/Amazon/Open AI/Any 3rd party

Hands on Agents / Chat bot building skills on Microsoft Copilot Studio / Azure Foundry / 3rd party platforms

Certifications in relevant (Microsoft or industry) technologies or disciplines such as:

AB-100 Agentic AI Business Solutions Architect

AB-900 Microsoft 365 Copilot & Agent Administration Fundamentals

MS-4007 Microsoft 365 Copilot User Enablement Specialist

AI-103 Azure AI App & Agent Developer

PL-400 Power Platform Developer Associate

PL-600 Power Platform Solution Architect Expert

AI-900 Azure AI Fundamentals

Equivalent Microsoft, Google, AWS, OpenAI, Anthropic, or industry-recognised AI certifications will also be considered.

Digital Solution Engineering IC4 - The typical base pay range for this role across Ireland is € 60,300.00 - € 102,600.00 per year. Certain roles may be eligible for benefits and other compensation.

Find additional benefits and pay information here:

https://careers.microsoft.com/v2/global/en/corporate-pay/ireland-corporate-pay.html

Digital Solution Engineering IC4 - The typical base pay range for this role across United Kingdom is £ 61,900.00 - £ 105,500.00 per year. Certain roles may be eligible for benefits and other compensation.

Find additional benefits and pay information here:

https://careers.microsoft.com/v2/global/en/corporate-pay/united-kingdom-corporate-pay.html

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.