Technical Account Manager BNL

The Technical Account Manager (TAM) is a post-sales technical lead responsible for driving the successful adoption, scaling, and self-sufficiency of advanced software solutions, including Mendix, Graph Studio, AI Cloud, and SAS Language Compiler tools. This role focuses on guiding customers toward effective product utilization, establishing robust architectural views, and fostering trusted relationships with senior stakeholders. The TAM is both a technical practitioner, capable of hands-on prototyping and integrations, and a strategic advisor, enabling customer success while channeling feedback to Siemens' product teams. 

A successful TAM ensures that customers achieve productive use of sold software through clear technical account plans, seamless orchestration across teams, and empowered, self-sufficient customer teams. They drive account growth by surfacing new technical use cases, de-risking expansions, and sharing adoption best practices to scale know-how across the organization. Additionally, they act as the voice of the customer, channeling structured field insights to Product teams while ensuring customers recognize their needs reflected in Siemens’ roadmap. 

The TAM serves as the post-sale technical hub, enabling adoption and expansion by providing technical input to the Account Executive and aligning strategies with Expert Services for implementation. They coordinate across Specialists, Renewal Specialists, and Partner AEs for seamless execution and planning, while advising customer architects on product integration without taking ownership of architecture decisions. Acting as the bridge to the Field CTO, the TAM delivers field insights upstream and roadmap context to customers, while commercial aspects like QBRs, CSAT/NPS, upsells, and renewals remain with the AE, Renewal Specialists.SA