Legal Implementation Specialist

About Luminance

Luminance is the pioneer of Contract Intelligence for enterprise. Backed by internationally renowned venture capital firms and named in both the Forbes AI 50 list of ‘Most Promising Private AI Companies in the World’ and Inc. 5000’s ‘Fastest Growing Companies in America’, Luminance is transforming how legal teams work around the world.

We are expanding rapidly across global markets and supporting enterprise customers in more than 60 countries, including AMD, National Grid, LG and DHL.

The opportunity

As a Legal Implementation Specialist, you take customers through to confident, independent use of the Luminance platform.

This is a high-throughput role. You will run several implementations concurrently, working alongside Customer Success Managers and cross-functional teams including Product to understand each customer’s objectives, configure the platform for defined use cases, deliver training and guide customers towards effective, scalable ways of working.

You will apply the delivery patterns the team has established - and help sharpen them. If you want to build deep expertise in legal technology, AI-enabled contracting and enterprise software delivery, this is the role that gives you the reps to do it.

What you’ll do

Develop deep working knowledge of the Luminance platform - its core functionality, configuration options and principal use cases

Lead customer discovery sessions to understand objectives, contracting processes, user requirements and implementation priorities

Translate those requirements into clear, scalable configurations, in line with established implementation standards and best practice

Manage a portfolio of concurrent implementations against agreed timelines, milestones and delivery outcomes

Deliver training sessions to key customer user groups, adapting to different roles and levels of technical confidence

Explain platform functionality, behaviour, trade-offs and limitations clearly and credibly

Guide customers towards recommended best practice, constructively redirecting requests that would create unnecessary complexity or reduce long-term value

Identify and escalate risks, dependencies and gaps early, with clear recommendations for resolution

Work with Customer Success, Product and Support to resolve issues and deliver a cohesive customer experience

Capture recurring customer needs and repeatable patterns, and feed them back into the team’s playbooks and delivery processes

What success looks like

Customers reach meaningful value quickly and use the platform confidently and independently

Implementations land against agreed milestones, with minimal avoidable rework

Requirements become effective configurations without unnecessary complexity

Risks and delivery issues surface early rather than late

What you learn on one implementation makes the next one faster

What we’re looking for

Experience in a client-facing legal tech or B2B SaaS role - implementation, onboarding, professional services, delivery or customer success - and/or relevant legal experience

The ability to understand legal contracts, negotiation positions, approval processes and commerical workflows

Strong project management and organisational skills: several implementations at different stages, held accurately, in a fast-paced delivery environment

Strong communication and interpersonal skills, with the confidence to lead scoping sessions, project updates and training for legal, commercial and operational stakeholders

Sound judgement - the ability to distinguish a genuine customer requirement from a product limitation, and both from an opportunity to recommend a better approach

A proactive, self-directed and accountable working style, with the analytical ability to turn ambiguity into a clear course of action

The ability to learn complex software quickly and apply that knowledge across different customer scenarios

Experience crafting effective prompts for AI systems, or a demonstrable ability to develop this capability quickly

Genuine interest in the intersection of legal services, enterprise software and emerging AI technologies

An undergraduate degree at 2:1 level, a GPA of 3.5 or above, or an equivalent qualification

Desirable

An understanding of contract law and commercial agreements, or experience reviewing, negotiating or supporting the negotiation of contracts

Familiarity with contract lifecycle management, legal operations or legal technology

Experience implementing enterprise software within legal, procurement, compliance or commercial teams

Experience in a high-volume implementation, onboarding or professional-services environment

Additional details

Permanent, full-time

Customer-facing and implementation-focused, within our global Delivery Team

Clear progression through defined levels within the Legal Implementation function

Some travel may be required, depending on customer and business needs

Comprehensive private health insurance.

Enhanced maternity and paternity policies.

Learning and development budget.

Birthday leave.

25 days annual leave per year.

Cycle to Work scheme