Senior Legal Implementation Specialist

About Luminance

Luminance is the pioneer of Contract Intelligence for enterprise. Backed by internationally renowned venture capital firms and named in both the Forbes AI 50 list of 'Most Promising Private AI Companies in the World' and Inc. 5000's 'Fastest Growing Companies in America', Luminance is transforming how legal teams work around the world.

We are expanding rapidly across global markets and supporting enterprise customers in more than 60 countries, including AMD, National Grid, LG and DHL.

The opportunity

As a Senior Legal Implementation Specialist, you take our most complex customers through to confident, independent use of the Luminance platform - and you raise the standard of how the whole team delivers.

You own the accounts that carry the most commercial weight, the widest scope or the most demanding stakeholders, and you make the judgement calls on them yourself. You also shape how the function works: setting delivery patterns rather than only applying them, coaching colleagues, and acting as a credible voice back into Product.

What you'll do

Lead implementations for complex, strategically significant or high-value customers - multi-jurisdiction rollouts, bespoke requirements, senior stakeholder scrutiny

Own discovery where scope is broad or contested, converting competing objectives into a sequenced, deliverable plan

Design configurations that hold up at scale, making trade-offs deliberately and explaining them credibly

Manage a portfolio of concurrent implementations against agreed timelines, milestones and outcomes

Act as the point of escalation on delivery risk, arriving with a recommendation rather than only a flag

Lead the difficult conversations: resetting expectations, reframing requests that add unnecessary complexity, recovering implementations that have gone off track

Coach colleagues and review their work against implementation standards, holding the quality bar where it slips

Define and improve the playbooks, configuration standards and training assets the team relies on

Feed structured, evidenced insight into Product, separating one-off requests from recurring customer needs

What success looks like

Complex implementations land against agreed milestones, with risk resolved early rather than escalated late

Customers reach meaningful value quickly, use the platform independently, and are willing to say so

Configuration decisions still hold twelve months on, without avoidable rework

The patterns you define are adopted as standard across the team, not used only by you

The colleagues you coach measurably improve

What we're looking for

4-5 years of client-facing experience in legal tech or B2B SaaS - implementation, onboarding, professional services, delivery or customer success - and/or significant relevant legal experience

A track record of owning complex or high-value implementations end to end

Fluency with contracts, negotiation positions, approval processes and commercial workflows, and the confidence to interrogate a customer's process rather than record it

Proven judgement: distinguishing a genuine requirement from a product limitation, and both from an opportunity to recommend a better approach - and holding that position with a senior stakeholder

Credibility with executive audiences, including General Counsel, Heads of Legal Operations and procurement leadership

Strong prioritisation across a demanding portfolio, with accuracy maintained under pressure

The ability to coach others and give direct, constructive feedback

Comfort setting direction in ambiguity, for yourself and for others

Experience crafting effective prompts for AI systems, and the ability to teach it

Desirable

Qualified lawyer, or in-house legal or legal operations experience

Experience implementing enterprise software within legal, procurement, compliance or commercial teams

Familiarity with contract lifecycle management, legal operations or legal technology

Experience of multi-region or phased enterprise rollouts, or of mentoring others

Additional details

Permanent, full-time

Customer-facing and implementation-focused, within our global Delivery Team

Senior level within the Legal Implementation function, with defined progression into Lead (management track) or Strategic (individual contributor) roles

Some travel may be required, depending on customer and business needs

Comprehensive private health insurance.

Enhanced maternity and paternity policies.

Learning and development budget.

Birthday leave.

25 days annual leave per year.

Cycle to Work scheme