Internal IT Specialist

Who We Are

Learnosity was born from a desire for change.

Back in 2007 our founders Gav and Mark saw that educational technology was treated as an afterthought and left trailing far behind the rapid digital advances in other industries. They believed that because learners owned the future, they deserved not just better technology, but the best.

The drive to make a real difference has taken Learnosity a long way. Having started as a two-man team working from a garden shed in the Irish town of Drogheda, Learnosity has gone on to become one of the world's top edtech companies, as named by TIME Magazine.

Today Learnosity is the global leader in assessment solutions, but our people are still driven by the same mission.

AI is the next great frontier for assessment, and Learnosity is looking for the brightest minds to help us create a brighter future.

The Role

We are searching for an Internal IT Specialist to join our small team. This is a part-time role (20 hours a week, mornings, five days in our Dublin office) where you'll be primarily focused on supporting our Dublin office, while also helping cover the gap between our Australian IT support going offline and our US-based IT support coming online, supporting the wider business globally across time zones. You will be the sole IT resource on the ground in our Dublin office. The Internal IT Specialist reports to the IT Manager, based in the US, and works closely with employees across Learnosity and Questionmark, providing hands-on, day-to-day IT support and helping to keep our people set up and productive.

This is a great opportunity for someone early in their IT career to grow your skills across a global, dual-stack IT environment, while learning from and supporting the wider IT team.

Core Goals and Responsibilities:

The role is focused on hands-on, front-line IT support and is best suited to someone who is customer-focused, eager to learn, and comfortable working independently in a small team. As such, you will:

Provide day-to-day IT support to employees on hardware, software and account issues, in person and remotely

Log, triage and resolve support tickets via Zendesk

Own user onboarding and offboarding, including account setup and deactivation

Purchase, set up and configure end-user hardware and peripherals

Manage Google Workspace and Microsoft 365/Azure Active Directory account administration

Maintain accurate, up-to-date IT asset registries

Provide timely updates to users on the status of system issues or outages

Create and maintain documentation of IT systems and procedures

Escalate more complex issues to the IT Manager as needed, with enough context to resolve quickly

Experience and Skills

Must haves:

A qualification in systems administration or Prior experience in an IT helpdesk, office support, or customer service role

Can independently image, enroll, and troubleshoot Mac devices via Jamf. macOS is our primary platform

Can competently troubleshoot and support Windows devices enrolled via Microsoft Intune/Azure AD

Can administer Google Workspace accounts end-to-end: user provisioning and deprovisioning, group and sharing-permissions management.

Can administer Microsoft 365/Azure Active Directory accounts end-to-end: user provisioning, group and permissions management, device enrollment

Can troubleshoot and maintain basic networking setups: Wi-Fi connectivity, site-to-site and client VPNs, and IP/DNS conflicts

Strong communicator, able to explain technical issues clearly to non-technical colleagues

Proactive rather than reactive — happy to spot and flag issues before they become problems

Good attention to detail and problem-solving skills

Comfortable working independently, and confident asking for help or escalating when needed

It would be great if you had:

Exposure to tools such as Slack, Confluence, or Zendesk

Experience or interest in scripting with Google APIs (e.g. Apps Script)

An interest in using AI tools to help drive process innovation and automation

An interest in building a career in IT systems administration

Values

We are a values-based company, and our 4 core values are the basis for how we work and what we do every day. Being a part of the Learnosity team means that you'll get to join us in living out these values:

We live to learn

We aim higher

We do the right thing

Our success is better shared

Benefits

Being part of the Learnosity/Questionmark team is a commitment to push yourself and those around you to do better, constantly adapt and learn new techniques, and be able to apply yourself to any challenge, whether you're just starting out or a veteran of the industry.

We are keen to try and maximize the value of your time and will design a schedule around your preferred working style, whether you need to accommodate a school or daycare run, avoid busy commute periods, have a gym or sports club schedule, we'll do our best to accommodate you.

Our benefits package includes:

Your own Annual Learning Budget

Flexible work practices

Generous paid parental leave

Team social budgets

Career support

Private Medical Insurance

Pension

DIVERSITY & INCLUSION

At Learnosity, we are committed to fostering a diverse, inclusive, and equitable workplace where all employees feel valued and empowered. We believe that diversity of thought, background, and experience drives innovation and enriches our community. As a tech company in the education space, we are dedicated to creating educational solutions that reflect the diverse needs of our global audience.

Find out more about your career at Learnosity at https://learnosity.com/company/careers/

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Salary & package dependent on experience.

Please only contact us if you are a candidate interested in applying for this role. You must have the right to live and work in Ireland to apply - No Recruiters Please.