Senior Customer Success Manager (all genders)

Shape Long-Term Customer Success – with Strategic Responsibility and Real Impact

As a Senior Customer Success Manager at innoscripta, you will take full ownership of complex customer projects and guide our clients throughout the entire funding lifecycle. As the primary point of contact for customers, management, and internal departments, you ensure that our clients successfully and efficiently benefit from Germany's R&D Tax Incentive (Forschungszulage).

In this role, you will build long-term customer relationships, identify growth opportunities, and make a direct contribution to our company's continued success.

About innoscripta

innoscripta is a fast-growing technology company with the vision of setting the global standard for transparency, compliance, and data structures in research and development management. Through our platform Clusterix, we enable companies to manage innovation processes efficiently, transparently, and at scale. Today, thousands of businesses already rely on our solutions. Together, we are making research and development more measurable, structured, and digital worldwide.

Your Responsibilities

Manage and strategically advise a portfolio of existing customers throughout the entire project lifecycle, ensuring long-term customer satisfaction and lasting partnerships.

Independently manage and coordinate complex customer projects, including customer meetings, status updates, and stakeholder alignment.

Review, prepare, and ensure the quality of project documentation and commercial data while guaranteeing accuracy, completeness, and timely processing.

Collaborate closely with Finance, Controlling, Management, and other internal departments to ensure the successful execution of customer projects.

Analyze customer needs and identify additional funding opportunities as well as business development potential within existing customer accounts.

Guide customers through complex processes, acting as a trusted advisor and strategic sparring partner for decision-makers and senior stakeholders.

Actively contribute to the optimization of internal processes and support the continuous development of the Customer Success organization.

Your Profile

Bachelor's degree, completed commercial apprenticeship, or an equivalent qualification with relevant professional experience.

At least five years of professional experience in Customer Success Management, Project Management, Consulting, or a comparable customer-facing role.

Proven experience managing complex customer projects independently and working with multiple stakeholders.

Strong understanding of commercial processes, business operations, and data-driven decision-making.

Confident communicator with the ability to engage customers, executives, and senior decision-makers.

Highly organized, analytical, and self-driven with excellent prioritization skills.

Strong customer focus and the ability to explain complex topics in a clear, solution-oriented manner.

Fluent German (C2 level) and excellent Microsoft Office skills, particularly Excel.

What We Offer

A Senior-level position with significant responsibility, autonomy, and direct collaboration with executive management.

Permanent employment contract with outstanding career and leadership development opportunities.

Attractive compensation package including performance-based bonuses.

Modern, international working environment with flat hierarchies and short decision-making processes.

Flexible working models, including the option to work from home after the onboarding period.

Comprehensive benefits including EGYM Wellpass, public transportation subsidy, childcare allowance, individual learning and development opportunities, regular team events, as well as summer and Christmas celebrations.

Office Locations

München

Work Mode

On Site

Department

Customer Success Management

Job Type

Full-Time

Apply now